Wave 1 Chat

2 days ago

Cebu City, Central Visayas, Philippines E-WORLD STAFFING SERVICES Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking a talented Wave 1 Chat & Email Support professional to join our dynamic team at E-WORLD STAFFING SERVICES'. In this full-time role based in Central Cebu City Cebu, you will be responsible for providing exceptional customer service through chat and email channels.

What you'll be doing

  • Efficiently responding to customer inquiries and resolving issues via chat and email
  • Providing friendly and knowledgeable support to build strong relationships with customers
  • Documenting interactions and following up on customer requests in a timely manner
  • Identifying opportunities to improve customer experience and sharing feedback with the team
  • Collaborating with cross-functional teams to ensure seamless customer support
  • Continuously learning and staying up-to-date with product and service knowledge

What we're looking for

  • Minimum 1 year of experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Proficient in using chat and email platforms, as well as standard office productivity tools
  • Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
  • Passion for delivering exceptional customer service and a genuine desire to help others

What we offer

At E-WORLD STAFFING SERVICES', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance coverage
  • Opportunities for career development and growth
  • Flexible work arrangements to support work-life balance
  • Team-building activities and social events
  • Discounts on our products and services

Apply now and become a part of our dynamic team at E-WORLD STAFFING SERVICES'

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