Wave 1 Chat
1 week ago
What you'll be doing
- Responding to customer inquiries and issues via chat and email channels in a timely and professional manner
- Troubleshooting and resolving customer problems effectively
- Providing accurate information and guidance to customers
- Maintaining a positive and friendly attitude to deliver an exceptional customer experience
- Documenting customer interactions and updating customer records
- Collaborating with the team to identify and implement process improvements
What we're looking for
- At least 1 year of experience in a customer service or call centre role
- Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Excellent problem-solving and critical thinking abilities
- Proficiency in English, both written and verbal
- Familiarity with customer service software and tools
- Ability to work in a fast-paced, high-volume environment
- Commitment to providing exceptional customer service
What we offer
- Competitive salary and incentive-based bonuses
- Comprehensive benefits package, including health insurance and retirement plan
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment
- Flexible working arrangements, including remote work options
About us
Apply now for this exciting opportunity to join our team
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