Wave 1 Chat

20 hours ago

Cebu City, Central Visayas, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱300,000 - ₱450,000 per year

What you'll be doing

  • Responding to customer inquiries and issues via chat and email channels in a timely and professional manner
  • Troubleshooting and resolving customer problems effectively
  • Providing accurate information and guidance to customers
  • Maintaining a positive and friendly attitude to deliver an exceptional customer experience
  • Documenting customer interactions and updating customer records
  • Collaborating with the team to identify and implement process improvements

What we're looking for

  • At least 1 year of experience in a customer service or call centre role
  • Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Excellent problem-solving and critical thinking abilities
  • Proficiency in English, both written and verbal
  • Familiarity with customer service software and tools
  • Ability to work in a fast-paced, high-volume environment
  • Commitment to providing exceptional customer service

What we offer

  • Competitive salary and incentive-based bonuses
  • Comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Flexible working arrangements, including remote work options

About us

Apply now for this exciting opportunity to join our team

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