Scheduling Specialist

Discover your 100% YOU with MicroSourcing

Position:
Lead Healthcare Coordinator

Location:
1880, Eastwood, Libis, Quezon City

Work setup & shift:
[Onsite work setup | Night shift]

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Remote Lead Scheduler, you will:

Scheduling:

• Oversee and manage the daily, weekly, and monthly nursing schedule for clients, ensuring that all shifts are filled and that staffing levels meet client needs.
• Review and manage client requests, ensuring that nursing staff availability aligns with these requirements.
• Coordinate with Client Relations and Sales teams to place nurses and adjust schedules based on client needs, emergencies, and special requests

Communication:

• Act as the point of contact for nursing staff regarding scheduling, availability, and shift changes.
• Maintain clear and consistent communication with the Client Relations Manager regarding any scheduling conflicts or changes.
• Ensure all parties are informed of schedule updates, cancellations, or emergencies.

Staff Management:

• Regularly check nurse availability and proactively fill gaps in the schedule.
• Work closely with the nursing team to ensure that they are equipped to meet client needs on time.
• Collaborate with the recruitment team to ensure sufficient staffing levels.

System Management:

• Utilize scheduling software (e.g., Kantime) to track and update shifts, ensuring accurate records and client documentation.
• Manage and update schedules in the system, including real-time adjustments to accommodate changes in availability or staffing requirements.
• Ensure that all client care assignments are correctly documented and compliant with regulatory standards.

What You Need:

Non-negotiables

• LPN or RN certification preferred, with a background in home care or nursing.
• Minimum 2-3 years of experience in nursing or home care settings.
• Experience in scheduling, coordinating, or managing healthcare professionals.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a strong focus on accuracy and timeliness.
• Ability to work independently and as part of a team in a remote environment.
• Familiarity with home care scheduling software (experience with Kantime is a plus).
• Strong problem-solving skills and ability to resolve scheduling conflicts in a timely manner.
• Ability to manage a remote team effectively and collaborate across time zones.
• Must be flexible and adaptable to changing client needs and emergencies.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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