Head of Operations

Position: Head of Operations

Location: Pasig City, Philippines (On-site) - must be willing to relocate or commute to work on-site.

Job Summary:

The Head of Operations is responsible for overseeing and optimizing the entire iGaming platform's operations, ensuring the seamless execution of the online casino's services, customer satisfaction, and compliance with regulatory frameworks. This role will drive operational strategies, manage a large team, and coordinate with key stakeholders to ensure profitability and business growth.

Key Responsibilities:

• Oversee daily operations of the iGaming platform, ensuring smooth functionality, high performance, and availability.
• Oversight of CSR, Marketing, RFP & Product/Platform departments.
• Work closely with cross-functional teams such as customer support, IT, marketing, and product development to ensure service excellence.
• Develop and implement operational strategies that enhance user engagement, retention, and profitability.
• Drive user acquisition and retention strategies
• Monitor and improve KPIs related to player activity, conversion, and revenue.
• Lead and mentor a team of professionals, fostering a high-performance culture across operations.
• Ensure strict compliance with regulatory requirements (e.g., PAGCOR) related to iGaming, data security, and responsible gaming.
• Manage partnerships with external technology providers, game providers, game aggregators and payment gateways to ensure system reliability.
• Coordinate with marketing and product teams to ensure successful product launches and campaigns.
• Regularly report operational performance to the senior management team, suggesting data-driven improvements.
• Manage the financial performance of operations, including budgeting, forecasting, and P&L responsibilities.

Key Qualifications:

• A Bachelor's degree in Business related field; Masters Degree or MBA, will be considered an advantage.
• At least 5+ years experience working in an iGaming / online casino first company IS MANDATORY
• At least 5+ years of experience in operations management.
• Strong understanding of iGaming operations, player lifecycle management, and customer retention strategies.
• Strong commercial strategy credentials
• Excellent leadership skills with the ability to manage cross-functional teams.
• Proven track record in overseeing online platform performance and driving revenue growth.
• Deep understanding of the online gaming regulatory landscape, particularly in the Philippines.
• Experience working with PAGCOR regulated entities operating in the Philippines market will be considered an advantage.
• Experience with financial management, including budgeting and forecasting.
• Ability to work in a fast-paced, highly competitive environment.

Work Conditions:

• Full-time, on-site in Pasig City - this role requires candidates to commute or relocate to work on-site.
• May require occasional travel for industry events or meetings with international partners.

Job Types: Full-time, Permanent

Pay: Php285, Php343,000.00 per month

Benefits:

• Flexible schedule
• Flextime
• Health insurance
• Life insurance
• On-site parking
• Staff meals provided

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working with PAGCOR regulated online casinos? (NOT MANDATORY but will be considered an advantage):
• What are your Gross Monthly Salary Expectations: $
• What is your Starting availability / Notice period:
• Can you give me some examples of online casino brands that you have managed / overseen operations for? (Please give company name, customer facing brand name or website URL)

Experience:

• Online Casino / iGaming: 5 years (Required)
• Operations Management: 5 years (Required)
• Senior Management: 3 years (Required)
• Casino Marketing: 3 years (Preferred)
• Land-based Casino: 1 year (Preferred)

Work Location: In person