Franchise Operations Specialist
2 days ago
To ensure smooth and efficient operations of all franchise branches by providing operational support, conducting performance monitoring, and ensuring compliance with company standards. The Franchise Operations Specialist serves as the main liaison between the head office and franchisees to uphold brand integrity and operational excellence.
- Monitor daily operations of franchise branches to ensure compliance with company standards.
- Conduct regular store visits and evaluations to assess performance, cleanliness, and adherence to brand protocols.
- Provide guidance and operational assistance to franchise owners and staff.
- Act as the primary point of contact for franchise concerns and operational updates.
- Coordinate with internal departments (e.g., Marketing, Purchasing, Accounting) to address franchise requirements.
- Facilitate communication between the head office and franchisees for announcements, policies, and updates.
- Prepare and submit branch performance reports, incident reports, and compliance evaluations.
- Maintain accurate and updated records of franchise operations and performance metrics.
- Track and monitor sales reports, targets, and operational KPIs.
- Assist in the orientation and training of new franchisees and branch personnel.
- Provide ongoing support and refresher training to ensure operational consistency.
- Recommend improvements based on operational findings and customer feedback.
- Ensure all franchisees comply with operational standards, health, safety, and brand guidelines.
- Recommend corrective actions for underperforming branches and monitor implementation.
- Conduct follow-ups and post-audit reviews on resolved issues.
- Participate in franchise events, store openings, and business development activities as needed.
- Perform other tasks as may be assigned by the Franchise Operations Head or management.
Job Type: Full-time
Pay: Php18, Php21,000.00 per month
Work Location: In person
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