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Customer Service for Telco Satellite
2 weeks ago
We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our valued telco satellite customers. As a Customer Service for Telco Satellite, you will be the primary point of contact, responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience. This full-time role is based in Mandaluyong City, Metro Manila, and offers the opportunity to work for a high priority account.
What you'll be doing
- Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner
- Troubleshooting and resolving customer issues related to telco satellite services
- Providing accurate information and guidance to customers on product features, billing, and account management
- Documenting customer interactions and maintaining detailed records
- Collaborating with cross-functional teams to ensure prompt resolution of customer complaints
- Identifying opportunities for process improvements and contributing to the enhancement of customer service
What we're looking for
- Strong communication and interpersonal skills, with the ability to effectively engage with customers
- Excellent problem-solving and critical thinking abilities to identify and resolve customer issues
- Demonstrated commitment to providing exceptional customer service and maintaining a positive attitude
- Flexible and adaptable to handle a variety of customer inquiries and concerns
If you are excited about this opportunity and possess the required skills and experience, we encourage you to apply now.
