
Costumer Service Representative
2 days ago
Job Description:
We are looking for highly skilled and customer-focused individuals to join our team as Premium Telco Customer Service Representatives. In this role, you will support high-value clients of a leading telecommunications company, ensuring fast, efficient, and personalized service.
You will be handling customer concerns related to mobile plans, billing, technical issues, and value-added services — while delivering a premium customer experience through voice, chat, or email support.
Key Responsibilities:
- Provide exceptional service to premium Telco clients via phone, email, or chat.
- Assist with account inquiries, billing concerns, network issues, and service upgrades.
- Handle escalations professionally and resolve issues in a timely manner.
- Document customer interactions accurately in the system.
- Stay updated with Telco products, services, and promotions.
- Meet performance metrics including quality, accuracy, and customer satisfaction.
Qualifications:
- At least 1-2 years of BPO or customer service experience (Telco experience preferred).
- Excellent English communication skills — both spoken and written.
- Strong problem-solving and multi-tasking abilities.
- Willing to work on shifting schedules, weekends, and holidays.
- Tech-savvy and comfortable navigating multiple systems.
- High school graduate or equivalent; college level or degree is a plus.
Preferred Skills:
- Experience handling VIP or postpaid Telco accounts.
- Familiarity with mobile devices, internet services, and telecommunications products.
- Ability to remain calm and professional under pressure.
Job Types: Full-time, Permanent, Fixed term, Fresh graduate
Pay: Php23,500.00 per month
Benefits:
- Flexible schedule
- Flextime
- On-site parking
- Paid training
- Pay raise
Work Location: In person
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