Customer Service Supervisor

1 day ago

San Fernando, Central Luzon, Philippines United Auctioneers Inc. Full time ₱900,000 - ₱1,200,000 per year

Company Description

United Auctioneers Inc. (UAI) is the premier industrial auction company in the Philippines, providing a professional venue for buying, selling, and trading industrial machines, trucks, and miscellaneous equipment. Established amidst the Asian Currency Crisis in 1999, UAI has grown to conduct over 124 successful auctions, selling over 125,000 units to 48,000 buyers. The company has established itself as a leading auction company in the Philippines and aims to expand its operations within the Asia Pacific region in the next decade.

Role Description

This is a full-time on-site role for a Customer Service Supervisor located in Central Luzon, Philippines. The Customer Service Supervisor will be responsible for overseeing the customer service team, ensuring customer satisfaction, managing customer support, and handling customer service operations. Day-to-day tasks include supervising customer service staff, resolving customer issues, implementing customer service policies, and maintaining high standards of customer satisfaction.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Minimum of 5 years' experience
     in a customer service role, with at least 
    2 years in a supervisory capacity
  • Strong leadership, coaching, and team management skills
  • Excellent verbal and written communication skills (English and Filipino)
  • Proficient in MS Office (Word, Excel, Outlook); experience using CRM or customer service tools is an advantage
  • Detail-oriented, highly organized, and able to multitask under pressure
  • Strong problem-solving and conflict resolution skills
  • Willing to work 
    onsite in Subic Bay Freeport Zone
  • Background in 
    automotive, logistics, or auction industries
     is a 
    plus
  • With NO history of misconduct/disciplinary record from previous employer or on file in the last 5 years

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