Customer Service Specialist

2 weeks ago

San Fernando, Central Luzon, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱200,000 - ₱250,000 per year

About the role

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking an experienced Customer Service Specialist to join our dynamic team in Pampanga, Central Luzon. This full-time position will play a crucial role in providing exceptional customer service to our valued clients through voice-based support.

What you'll be doing

  1. Respond promptly and courteously to customer inquiries and concerns via telephone
  2. Troubleshoot and resolve a variety of customer issues in a timely and efficient manner
  3. Accurately document customer interactions and maintain detailed records
  4. Identify opportunities to enhance the customer experience and provide feedback to improve processes
  5. Collaborate with cross-functional teams to ensure seamless customer service delivery
  6. Adhere to company policies, procedures and service level agreements

What we're looking for

  1. Proven experience in a customer service or call centre role, preferably within the maritime or logistics industry
  2. Excellent communication and interpersonal skills with the ability to empathize and build rapport with customers
  3. Strong problem-solving and analytical skills to effectively troubleshoot and resolve customer issues
  4. Proficiency in English, both verbal and written
  5. Ability to work effectively in a fast-paced, high-volume environment
  6. Commitment to providing exceptional customer service and a genuine passion for helping others

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we are dedicated to creating a positive and supportive work environment for our employees. We offer competitive compensation, opportunities for professional development, and a range of benefits to support your well-being and work-life balance.

About us

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is a leading provider of maritime and logistics services in the Philippines. With a strong commitment to excellence, we strive to deliver innovative solutions that exceed our customers' expectations. Join our team and be a part of our continued success story.

Apply now to become our next Customer Service Specialist

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