Customer Service Agent

6 days ago

San Fernando, Central Luzon, Philippines KMC Solutions Full time ₱200,000 - ₱300,000 per year

Job Overview:

  • Work on-site at Pampanga
  • Fixed night shift
  • 2 to 3 years of required CSR with upselling experience

Responsibilities:

  • Deliver an excellent level of customer service on all customer interactions.
  • Working as part of a team, in line with company priorities.
  • Achieve targets - Achieve daily/weekly/monthly KPI's set out by the business to support our customer's needs
  • Be part of a team striving towards growing our business.
  • Product Awareness - Identify opportunities to promote and up-sell additional security and  compliance products when supporting customers based on their customer profile.
  • Undertake additional tasks as necessary based upon business needs

To apply, you must be an expert on the following requirements:

  • At least 2-year experience in a customer service environment (preferably in a call centre environment)
  • Sales experience required
  • Active listener who communicates purposefully and confidently
  • Team player with a positive outlook, who enjoys working in sales and customer services environments
  • Strong attention to detail and the ability to multi-task
  • A passion for tech and software products.
  • Strong decision-making and problem-solving skills
  • Ability to work flexible shifts, adhering to agreed schedules
  • Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
  • Excellence in the English Language – written and spoken.

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