Customer Service

4 days ago

San Fernando, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱300,000 - ₱600,000 per year

Position Title: Customer Service (Bilingual English and Spanish)

Work Set Up: Work From Home

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The FMS Account Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.

What Youll Do:

  • Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.
  • Primary point of contact for case managers, vendors, clients, and family members.
  • Process, review, and track referrals, and authorizations.
  • Maintain, input, update, research and analyze patient account activity to maintain accuracy.
  • Reviews patient accounts identify any missing information, follows up, and corrects accordingly.
  • Keep up regular attendance and punctuality are essential for the smooth operation of this company.
  • Working closely with both regional center case managers and accounting departments.
  • Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.

What Were Looking For:

  • 1-2 years of customer service and billing experience.
  • Bilingual English and Spanish preferred.
  • Excellent customer service and communication/phone skills
  • Strong organizational, prioritizing, and analytical skills.
  • Attention to detail and accuracy in data entry and documentation.
  • Ability to work with substantial amounts of data and make correct judgments.
  • Ability to work independently and with others, including management.
  • Ability to multi-task and prioritize needs to meet required timelines.
  • Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)
  • A can-do attitude and willing to jump in to assist with additional tasks.

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