Service Coordinator

2 weeks ago

Work from Home, Philippines Outdesk Full time ₱70,000 - ₱120,000 per year

Job Brief

We are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting trade-based businesses is essential.

Responsibilities

Act as the primary point of contact for both customers and service technicians

Maintain professional communication with internal staff, customers, and suppliers

Schedule and allocate technicians using SimPro, ensuring optimal use of resources

Monitor and update job schedules and records for accuracy

Collate job data to support timely and accurate invoicing

Provide regular reporting on un-invoiced and outstanding work

Assist in maintaining WHS and environmental records and initiatives

Manage ongoing customer updates, requests, and service feedback professionally

Requirements

Must-Have:

Proven experience as a Service Coordinator or in a similar administrative support role

Demonstrated expertise in SimPro for scheduling and service operations

Excellent written and verbal English communication skills

Advanced computer literacy, including Microsoft Office Suite

Strong customer service skills and ability to liaise with multiple stakeholders

Ability to work autonomously in a remote setup

Highly Regarded:

Experience supporting trade-based businesses (e.g. electrical, mechanical, or facilities services)

Prior experience working in an offshore/remote administrative support environment

Familiarity with Archibus client portal

Strong time management and multi-tasking abilities

Software Proficiency

Job Management: SimPro (essential), Archibus (preferred)

Productivity: Microsoft Excel, Word, Outlook, Teams

Reporting & Scheduling: Internal job trackers or CRMs

Education

Bachelor's degree in Business Administration, Operations, or a related field (preferred)

Vocational certifications or diplomas in Office Administration, Customer Service, or Project Coordination also considered

Personal Attributes

Organised: Keeps systems updated and manages scheduling accurately

Professional Communicator: Maintains clear, timely updates with customers and staff

Problem-Solver: Proactively identifies delays, gaps, or inefficiencies

Independent: Works well autonomously and takes initiative

Team-Focused: Aligns with Australian team and supports broader business goals

Time Zone: Australian Business Hours

Applicant Location: Must be Filipinos living in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

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