Healthcare Client Services Coordinator

5 days ago

Work from Home, Philippines Coronis Health LLC Full time ₱600,000 - ₱1,200,000 per year

Job Scope and Complexity:

Under the general supervision of the Director – Client Services, Coding Division, the Client Coordinator, Client Services is responsible for partnering and ensuring the long term success ofCoronis clients and for developing long-term relationships with assigned clients and colleagues as well as connecting with stakeholders. S/He shall liaise between clients and cross-functional internal teams to ensure timely and successful delivery according to client/Coronis needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Operates as the lead point of contact for low complexity clients as assigned.
  • Work cross functionally to uphold contractual commitments and client expectations.
  • Maintains strong administrative support with assigned clients including attending client calls within scope of support, providing call summary, plan of actions, reporting, and communication both internally and externally.
  • Serve as an issue spotter to ensure we are anticipating, minimizing, and eliminating potential risks.
  • Coordination with process ownership of key processes to include designs workflows applicable to client as-is and future states are documented and achieved.
  • Data analytics tracking and forecasting of key accounts.
  • Documentation of key processes.
  • Communicates clearly the progress of weekly/monthly/quarterly initiatives.
  • Identifies, troubleshoots coding/operational bottlenecks, problems, and toll gates, identify/resolve/escalate issues.
  • Assists with all external requests to ensure client satisfaction and requests are documented and brought to a close.
  • Contributes to a positive department image by exhibiting professionalism, adaptability, teamwork and mutual respect with all staff members.
  • Other tasks/functions that may be assigned by the company as per business requirement; these may change from time to time to reflect the changing requirement of your position and our business.

Qualifications:

  • College Coursework, preferred focus in Healthcare field.
  • Minimum 2 year of releval experience
  • Knowledge of Process Improvement and/or Lean, 6-sigma lean methodology a plus.
  • Certifications for Client Services, Revenue Cycle, Medical Coder and/or Certified Biller is a plus.
  • Client/customer service management or other relevant experience.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Experience in client/customer service to deliver client-focused solutions.
  • Proven ability to manage multiple initiatives, detail oriented Strong working knowledge of Excel

Job Type: Full-time

Benefits:

  • Paid training

Work Location: Remote

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