Scheduling Coordinator

4 days ago

Work from Home, Philippines Cre8tive Corporate Solutions OPC Full time ₱300,000 - ₱450,000 per year

Job Title: Scheduling Coordinator

Setup: Work from Home

Job Summary:

We are seeking a dedicated and detail-oriented Scheduling Coordinator to join our team. In this role, you will be responsible for scheduling support workers to clients, addressing inquiries, resolving issues, and ensuring smooth communication between clients and support workers. You will play a vital role in maintaining efficient schedules, providing excellent customer service, and ensuring that both client and support worker needs are met promptly.

Key Responsibilities:

  • Roster Coordination: Assign and manage support workers for each client based on immediate needs within given shift dates and times.
  • Client and Support Worker Support: Handle and respond to inquiries from clients and support workers regarding rosters, shifts, attendance, and other related matters through phone calls, emails, and text messages.
  • Problem Resolution: Address and resolve any issues or concerns raised by clients or support workers, ensuring they are relayed to the appropriate team for further action.
  • Team Communication: Regularly communicate with the management team regarding any critical issues, updates, or areas requiring attention or monitoring.
  • Customer Service Excellence: Build and maintain positive relationships with clients, support workers, and the management team, ensuring a high level of customer/clietn service and satisfaction.
  • System Usage: Utilize operational tools such as ASTRO, Brevity, Salesforce, MS Excel, and MS SharePoint for scheduling, record-keeping, and communication.

Qualifications:

  • Previous experience in rostering, scheduling, or customer service is preferred.
  • Strong communication skills, both written and verbal, to handle inquiries and resolve issues.
  • Proficiency with software tools such as ASTRO, Brevity, Salesforce, MS Excel, and MS SharePoint.
  • Excellent organizational and time-management skills with the ability to prioritize tasks.
  • Ability to work well under pressure and handle multiple responsibilities.
  • A proactive approach to problem-solving and customer service.
  • Ability to maintain confidentiality and handle sensitive information.

Working Conditions:

  • Full-time position.
  • Work from home
  • Occasional evening or weekend work may be required to meet client and support worker needs.

Schedule:

**WEEK 1**

Monday

Tuesday

Wednesday - Off

Thursday - Off

Friday - Off

Saturday

Sunday

**WEEK 2**

Monday

Tuesday

Wednesday - Off

Thursday - Off

Friday

Saturday

Sunday

Job Types: Full-time, Permanent

Benefits:

  • Work from home

Work Location: Remote

  • Scheduling & Logistics Coordinator

    4 days ago

    Work from Home, Philippines URide Full time ₱600,000 - ₱1,200,000 per year

    About Uride Technologies Inc.At Uride, we're on a mission to empower underserved communities around the world by creating a marketplace that connects people in rural areas with essential services, starting with ridesharing. With operations in over 20 cities across the country, Uride is Canada's fastest growing ridesharing company, providing over a million...

  • Logistics Scheduler

    2 weeks ago

    Work from Home, Philippines Longview Management Group Full time ₱420,000 - ₱540,000 per year

    CHIEF OBJECTIVES OF THIS POSITIONThe Logistics Scheduler is responsible for developing and maintaining delivery, pickup, andcrew schedules to ensure on-time execution of events. Supports event production bymanaging the flow of equipment, materials, and resources, while providing proactivecommunication with internal teams, vendors, and external stakeholders....

  • Medical Scheduler

    4 days ago

    Work from Home, Philippines Find Your Balance, Center for Growth & Change Inc Full time ₱150,000 - ₱250,000 per year

    We are looking for a Medical appointment setter & scheduler with experience in the mental health field.Job Title: Appointment Setter & SchedulerLocation: RemoteJob Type: Part-Time to Full-TimeSchedulePart-time: 8 AM PST to 12 PM PSTFull-time: 8 AM PST to 4:30 PM PSTStarting rate: $5/hrCompensation:$5 hourlyResponsibilities:Appointment Scheduling &...

  • URGENT: Scheduling

    2 days ago

    Work from Home, Philippines Workstaff360 Full time ₱28,800 - ₱31,200 per year

    DescriptionPlan and maintain work schedules and routes for technicians which ensure smooth day-to-day operations and maximized revenueAssign jobs based on skills, location, urgency, and availabilityMonitor job progress and provide real-time updates to customers and staffAdjust schedules as needed to resolve conflicts, delays, cancellations, and urgent...

  • Mental Health Scheduler

    4 days ago

    Work from Home, Philippines Sphere Rocket VA Full time ₱360,000 - ₱480,000 per year

    We are seeking a Mental Health Scheduler to coordinate client appointments, manage scheduling systems, and support both clients and therapists to ensure a smooth scheduling process.Key ResponsibilitiesAppointment Scheduling & CoordinationSchedule, reschedule, and confirm client appointments.Manage therapists' availability and update SimplePractice...

  • Scheduler / Appointment Setter

    2 days ago

    Work from Home, Philippines ALI I.T. SUPPORT SERVICES, INC. Full time ₱1,680,000 - ₱2,160,000 per year

    KEY RESPONSIBILITIES:Coordinate with project managers and team leads to allocate resources effectively.Monitor project progress, identify scheduling conflicts, and recommend adjustments.Track dependencies and ensure alignment across multiple workstreams.Provide regular updates and reports on schedule status to stakeholders.Support the project team by...

  • Inspection Coordinator

    1 week ago

    Work from Home, Philippines SolutionCX Full time ₱600,000 - ₱1,200,000 per year

    This is a remote position.Job Title: Inspection CoordinatorResponsibilities:Coordinate inspection schedules with customers and Authorities Having Jurisdiction (AHJs).Ensure timely communication and follow-up regarding inspection requirements.Demonstrate initiative and problem-solving skills while managing inspection requirements across multiple...

  • Rostering Coordinator

    4 days ago

    Work from Home, Philippines Cosy Home and Community Care Full time ₱60,000 - ₱120,000 per year

    About UsCosy Home Care is an established and rapidly expanding NDIS Disability Services provider supporting people with disabilities. Our goals is to provide high quality client centric disability supports for our clients.Position Summary and Role PurposeRostering Coordinator is responsible for managing schedules and staffing for services provided under the...

  • Service Coordinator

    2 days ago

    Work from Home, Philippines Outdesk Full time ₱70,000 - ₱120,000 per year

    Job BriefWe are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting...

  • Project Coordinator

    4 days ago

    Work from Home, Philippines Team Outsource Full time ₱1,200,000 - ₱1,800,000 per year

    Job Title: Project Coordinator (US-based Construction Experience)Team Outsource is actively seeking a Project Coordinator for one of our valued clients in the construction and general contracting space. We are looking for a driven individual with multifamily renovation experience who can work in a fast-paced environment with deadlines and is looking to grow....