Voice/Non-Voice CSR – Start Immediately

4 days ago

Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year
Voice/Non-Voice CSR – Start Immediately

Job Description:

We are looking for enthusiastic Customer Service Representatives (Voice/Non-Voice) to join our growing team. This role is perfect for fresh graduates and candidates with no BPO experience who are eager to build a career in the call center industry. Successful applicants will handle customer inquiries via calls, emails, or chat, providing timely and accurate assistance while maintaining excellent customer satisfaction.

Responsibilities:

  • Handle inbound and outbound calls, chats, or emails from customers in a professional and courteous manner.
  • Assist clients with account concerns, product/service inquiries, and basic troubleshooting.
  • Provide accurate information and ensure first-call resolution whenever possible.
  • Document all interactions clearly and update records in the system.
  • Collaborate with team members to meet daily performance targets and KPIs.
  • Maintain a positive attitude and deliver exceptional customer service at all times.

Qualifications:

  • College Levels
  • No BPO/CSR experience required – training will be provided.
  • Fresh graduates are welcome to apply.
  • Basic English communication skills (both verbal and written).
  • Willingness to work on shifting schedules, weekends, and holidays.
  • Must be willing to work onsite (Voice/Non-Voice account available).

What We Offer:

  • Start Immediately – Fast hiring process
  • Competitive salary package + allowances.
  • Performance-based incentives and bonuses.
  • HMO benefits and other perks upon regularization.
  • Career growth and promotion opportunities.
  • Paid training provided.

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