Voice/Non-Voice CSR – Start Immediately
4 days ago
Job Description:
We are looking for enthusiastic Customer Service Representatives (Voice/Non-Voice) to join our growing team. This role is perfect for fresh graduates and candidates with no BPO experience who are eager to build a career in the call center industry. Successful applicants will handle customer inquiries via calls, emails, or chat, providing timely and accurate assistance while maintaining excellent customer satisfaction.
Responsibilities:
- Handle inbound and outbound calls, chats, or emails from customers in a professional and courteous manner.
- Assist clients with account concerns, product/service inquiries, and basic troubleshooting.
- Provide accurate information and ensure first-call resolution whenever possible.
- Document all interactions clearly and update records in the system.
- Collaborate with team members to meet daily performance targets and KPIs.
- Maintain a positive attitude and deliver exceptional customer service at all times.
Qualifications:
- College Levels
- No BPO/CSR experience required – training will be provided.
- Fresh graduates are welcome to apply.
- Basic English communication skills (both verbal and written).
- Willingness to work on shifting schedules, weekends, and holidays.
- Must be willing to work onsite (Voice/Non-Voice account available).
What We Offer:
- Start Immediately – Fast hiring process
- Competitive salary package + allowances.
- Performance-based incentives and bonuses.
- HMO benefits and other perks upon regularization.
- Career growth and promotion opportunities.
- Paid training provided.
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