Non-Voice Account CSR
4 days ago
We areseeking a dedicated and customer-focused Non-Voice Account CSR to join their team in Bacolod City, Negros Occidental. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. The position offers the opportunity to work in a dynamic and collaborative environment, with the potential for career growth and development.
What you'll be doing
- Respond to customer inquiries and requests via email, chat, and other non-voice communication channels
- Provide accurate and timely information to customers, addressing their concerns and ensuring a positive experience
- Maintain detailed records of customer interactions and follow up on any outstanding issues
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify opportunities for process improvements and provide feedback to enhance customer satisfaction
- Adhere to company policies, procedures, and quality standards
- Continuously enhance your product and industry knowledge to better assist customers
What we're looking for
- Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
- Strong problem-solving and analytical skills to quickly identify and address customer needs
- Proficient in using various software applications and technology to effectively manage customer interactions
- Demonstrated experience in a customer service or call centre environment, preferably in a non-voice role
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Commitment to providing exceptional customer service and a genuine desire to help others
Apply now for this exciting opportunity
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