IT Service Desk
4 days ago
(90K-100K depending on experience) We're building a team of IT pros who can keep things running smoothly without needing a cape or a panic button. If you know your way around laptops, networks, and the occasional Outlook meltdown, keep reading
Job Details:
- Experience:
3+ years - Location:
Taguig 1634, Metro Manila - Type:
Full-time contract (minimum 1 year) - Schedule:
Monday to Friday, 8 AM – 6 PM (1-hour break) - Expected Start Date:
October 2025 - Role:
Service Desk / Help Desk – IT Infrastructure Support (L1)
Open Seats:
- 2 for Japanese speakers
- 2 for Korean speakers
- 2 for Mandarin speakers
(You'll need spoken
and
written business/professional fluency in one of these languages.)
You'll be doing things like:
- Solving hardware, software, and OS issues without breaking warranties or making the compliance team sweat.
- Setting up and fixing PCs (yes, sometimes just turning it off and on again works).
- Supporting Windows, Mac, Outlook, Office, and all the usual suspects.
- Handling Active Directory, user profiles, remote troubleshooting, and ticketing tools (ServiceNow, Remedy, etc.).
- Basically, being the person everyone secretly thanks when their tech nightmare disappears.
You'll thrive if you:
- Have 3–4 years in IT support (L1/field, system admin, network admin — the big setups, not just fixing your cousin's Wi-Fi).
- Can juggle deadlines without dropping them.
- Have great communication skills (English + either Japanese or Korean fluency in spoken and written form).
- Don't need constant hand-holding and actually enjoy solving problems.
- Like being the calm in the storm when tech goes haywire.
Nice-to-haves (not deal-breakers):
- MCP or ITIL certifications.
- Experience managing customers without pulling your hair out.
- If this sounds like your kind of challenge, send us your CV. We'll handle the rest.
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