IT Service Desk

4 days ago

Taguig, National Capital Region, Philippines PlaceByte Full time ₱100,000 - ₱120,000 per year

(90K-100K depending on experience) We're building a team of IT pros who can keep things running smoothly without needing a cape or a panic button. If you know your way around laptops, networks, and the occasional Outlook meltdown, keep reading

Job Details:

  • Experience:
    3+ years
  • Location:
    Taguig 1634, Metro Manila
  • Type:
    Full-time contract (minimum 1 year)
  • Schedule:
    Monday to Friday, 8 AM – 6 PM (1-hour break)
  • Expected Start Date:
    October 2025
  • Role:
    Service Desk / Help Desk – IT Infrastructure Support (L1)

Open Seats:

  • 2 for Japanese speakers
  • 2 for Korean speakers
  • 2 for Mandarin speakers

(You'll need spoken
and
written business/professional fluency in one of these languages.)

You'll be doing things like:

  • Solving hardware, software, and OS issues without breaking warranties or making the compliance team sweat.
  • Setting up and fixing PCs (yes, sometimes just turning it off and on again works).
  • Supporting Windows, Mac, Outlook, Office, and all the usual suspects.
  • Handling Active Directory, user profiles, remote troubleshooting, and ticketing tools (ServiceNow, Remedy, etc.).
  • Basically, being the person everyone secretly thanks when their tech nightmare disappears.

You'll thrive if you:

  • Have 3–4 years in IT support (L1/field, system admin, network admin — the big setups, not just fixing your cousin's Wi-Fi).
  • Can juggle deadlines without dropping them.
  • Have great communication skills (English + either Japanese or Korean fluency in spoken and written form).
  • Don't need constant hand-holding and actually enjoy solving problems.
  • Like being the calm in the storm when tech goes haywire.

Nice-to-haves (not deal-breakers):

  • MCP or ITIL certifications.
  • Experience managing customers without pulling your hair out.
  • If this sounds like your kind of challenge, send us your CV. We'll handle the rest.

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