IT Service Desk

2 days ago

Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

Job Overview

The IT Service Desk serves as the primary point of contact for users seeking technical assistance and support for IT-related issues. The IT Service Desk professional is responsible for ensuring timely and effective resolution of user inquiries while maintaining high levels of customer satisfaction.

Duties and Responsibilities

  • Respond to user inquiries via phone, email, or in-person, providing technical support and troubleshooting assistance.
  • Document and track issues in the service management system, ensuring accurate record-keeping of user interactions and resolutions.
  • Collaborate with IT teams to resolve complex technical issues and escalate when necessary.
  • Provide training and guidance to users on the use of software applications and hardware devices.
  • Monitor and prioritize service requests to ensure timely response and resolution.
  • Maintain knowledge base articles and contribute to improving support documentation.
  • Participate in IT projects and initiatives as needed.

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