Service Desk

2 days ago

Taguig, National Capital Region, Philippines Actionlabs IT Services Full time

Job Overview:

The Service Desk Analyst is responsible for providing first-level technical support to end-users while ensuring effective tracking, control, and management of IT assets throughout their lifecycle. This role combines service desk responsibilities with ownership of asset inventory accuracy, asset assignments, compliance, and optimization of IT resources.

Key Responsibilities:Service Desk Support

  • Serve as the first point of contact for IT-related inquiries via phone, email, or ticketing system.
  • Troubleshoot and resolve incidents related to hardware, software, network, and user access.
  • Log, track, and manage incidents and service requests in the ITSM tool, ensuring timely resolution and customer satisfaction.
  • Escalate complex issues to appropriate teams and follow through until resolution.

IT Asset Management

  • Maintain accurate records of all IT hardware and software assets including laptops, desktops, mobile devices, printers, accessories, licenses, and software subscriptions.
  • Oversee full asset lifecycle management from procurement, deployment, transfer, maintenance, and retirement.
  • Issue and recover IT assets during onboarding and offboarding processes.
  • Conduct periodic physical inventory checks and audit asset compliance against policies.
  • Coordinate with vendors and procurement for purchasing and replenishment of IT inventory.
  • Track license usage and renewal schedules to ensure compliance and prevent disruptions.

Governance & Reporting

  • Develop and generate reports on asset utilization, inventory status, depreciation, and compliance.
  • Document asset management procedures and support continuous improvement of ITAM policies.
  • Ensure adherence to IT security and data protection standards for all issued devices and software.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • At least 1 year of experience in IT Service Desk or IT Asset Management.
  • Knowledge of ITIL processes, asset lifecycle management, and IT service delivery.
  • Experience with ITSM tools (ServiceNow, ManageEngine, etc.) and asset management systems.
  • Strong attention to detail with excellent organizational and documentation skills.
  • Good communication and customer service skills.

Job Type: Fixed term

Contract length: 12 months

Pay: Php19, Php22,000.00 per month

Work Location: In person

  • IT Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per year

    URGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...

  • Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,000,000 per year

    About the job: Senior Operations Manager—Service Desk (Taguig) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves AnnuallyRequirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

  • IT Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

    Job OverviewThe IT Service Desk serves as the primary point of contact for users seeking technical assistance and support for IT-related issues. The IT Service Desk professional is responsible for ensuring timely and effective resolution of user inquiries while maintaining high levels of customer satisfaction.Duties and ResponsibilitiesRespond to user...

  • IT Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time

    Qualifications2-5yrs solid IT Service Desk experience in BPO or BPO settings(Laptop/OS/Microsoft/Telco Support)With experience with active directory, ITSM tools like service now US/AU/NZ/UK based clientExcellent Communication skills.TOR or Diploma readily available.Willing to wok onsite - BGC TaguigCan start ASAPJob Type: Full-timePay: Php30, Php45,000.00...

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines EIL Global Full time ₱250,000 - ₱500,000 per year

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

  • IT Service Desk Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Pan Asia Resources Full time ₱1,080,000 per year

    *IT Service Desk-Onsite, BGC Taguig (Night Shift) - 1 interview only possible HYBRID / OnsiteEssential Responsibilities and Duties-3 years' experience or more w/ Service Desk or any relevant-4 years graduate / Bacheloer's degree· Provides First and second-line investigation and diagnosis· Resolves and closes incidents/service requests as per Service desk...

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱1,200,000 - ₱1,680,000 per year

    Service Desk Manager (IT – Service Desk BPO)Category:Service Desk / End User ServicesWork Setup:100% Onsite – Amenable to work inTaguig and PasigWork Shift:Night ShiftSalary Range:Up to₱140,000/monthExperience Required:Minimum of5 years total experience, including at least2 years in a managerial roleJob PurposeTheService Desk Manageris responsible for...

  • Mandarin Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines N&M Staffing Services Full time ₱900,000 - ₱1,200,000 per year

    About the roleJoin our dynamic team at N&M Staffing Services' as a Mandarin Service Desk professional. This full-time opportunity is based in Taguig City, Metro Manila, where you will play a crucial role in providing exceptional IT support and customer service to our valued clients.What you'll be doingRespond promptly to service desk inquiries and...

  • Service Desk Manager

    2 days ago

    Taguig, National Capital Region, Philippines ECI Full time ₱2,000,000 - ₱2,500,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per year

    IT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...