IT Service Desk

We are looking for a skilled individual to join our team. This role will require close collaboration with both clients and team members to resolve various support tickets, with a focus on providing troubleshooting services to customers and international end-users.Key Responsibilities:Troubleshoot and resolve issues related to desktop operating systems,...

L2 Service Desk EngineerPosition SummaryThe L2 Service Desk Engineer provides advanced second-level support and backend infrastructure assistance. This role involves resolving complex technical issues related to desktops, servers, networks, and applications, while also guiding and supporting the service desk team.This position requires strong technical...

The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Requirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

Key Responsibilities:Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.Log and track all incoming requests and incidents in the ticketing system, ensuring accurate documentation.Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity.Escalate...

About the roleJoin our dynamic team at N&M Staffing Services' as a Mandarin Service Desk professional. This full-time opportunity is based in Taguig City, Metro Manila, where you will play a crucial role in providing exceptional IT support and customer service to our valued clients.What you'll be doingRespond promptly to service desk inquiries and...

Respond to or resolve IT system problems. Aim for first-call resolution and escalate to second-line support for unresolved issues at the service desk level.Provide follow-up feedback to ensure complete resolution.IT Equipment Problem SolvingCoordinate the service desk's unified scheduling and transfer the issue to the appropriate maintenance personnel...

We're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...