IT Service Desk Analyst

7 days ago

Taguig, National Capital Region, Philippines Pan Asia Resources Full time ₱1,080,000 per year

*IT Service Desk

-Onsite, BGC Taguig (Night Shift) - 1 interview only possible HYBRID / Onsite

Essential Responsibilities and Duties

-3 years' experience or more w/ Service Desk or any relevant

-4 years graduate / Bacheloer's degree

· Provides First and second-line investigation and diagnosis

· Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines

· Escalates unresolved incidents/service requests within agreed timescales

· Logs relevant incident/service request details per Service desk procedures

· Communicates with client regarding incident progress

· Ensures tickets are always updated until issues are resolved

Job Type: Full-time

Pay: Up to Php90,000.00 per month

Work Location: In person

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