HR Operations Supervisor

8 hours ago

Pasig, National Capital Region, Philippines Aspen Business Solutions, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Job Summary:

The HR Operations Supervisor – Benefits is responsible for overseeing the administration and operational support of all company and statutory benefit programs. This role supervises the benefits team, ensures accurate and compliant processing, manages relationships with third-party vendors, and supports continuous improvement in the employee experience related to benefits.

Key Responsibilities:

  • Supervise the day-to-day operations of the benefits team to ensure timely, accurate administration of all company and statutory benefit programs.
  • Serve as a subject matter expert (SME) on benefits-related policies, processes, and compliance requirements.
  • Coordinate annual benefits-related activities such as open enrollment, employee communications, and system updates.
  • Oversee enrollment, changes, and terminations in HRIS and vendor systems, ensuring data accuracy and integrity.
  • Support payroll and HRIS integration for benefits-related transactions and deductions.
  • Manage escalated employee inquiries and resolve complex benefit issues with a focus on excellent service delivery.
  • Maintain accurate records and documentation to support internal audits and ensure compliance with applicable laws and regulations.
  • Monitor service levels and performance of external benefit vendors and partners.
  • Review and reconcile benefits invoices; ensure timely and accurate payments.
  • Train, mentor, and guide benefits team members, ensuring alignment with HR policies and service standards.
  • Identify and recommend process improvements for greater efficiency, compliance, and employee satisfaction.

Qualifications:

  • Education:
    Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
  • Experience:
    Minimum 5 years of experience in benefits administration or HR operations; with supervisory experience.

Key Competencies:

  • Solid understanding of company and statutory benefit programs and compliance requirements.
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal abilities.
  • Analytical thinking and problem-solving skills.
  • Proven leadership and team management capabilities.
  • High level of accuracy and attention to detail.

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