Inbound CSR

4 days ago

Pasig, National Capital Region, Philippines Staff Domain Inc. Full time $40,000 - $60,000 per year
Setup and Location: Onsite – 36F Cyberscape Gamma, Ortigas Pasig City 
Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time)
Employment Type: Full-time

Ready to do work that actually excites you? 

We are looking for an Inbound Customer Service Representative to handle customer inquiries and provide exceptional service over the phone. The ideal candidate for this role should be skilled in managing inbound calls, processing orders, and efficiently handling call escalations. The CSR will ensure a positive experience for custom by addressing their needs and resolving issues promptly and professionally.

What You'll Do
You'll be the kind of person who:
  • Handle inbound calls from customers and provide support for inquiries, complaints, and requests.
  • Process customer orders accurately and efficient
  • Escalate complex issues to the appropriate department or supervisor.
  • Maintain accurate records of customer interactions, orders, and issues.
  • Ensure timely follow-up on customer inquiries and complaints.
  • Provide clear and concise information to customers regarding products, services, and policies.
  • Assist in resolving any order-related issues, including discrepancies or delays.
  • Contribute to team goals by meeting service targets and maintaining high customer satisfaction.
RequirementsWhat You Bring
We're looking for someone who:
  • Bachelor's degree in Business, Communications, or related field is preferred.
  • 1-3 years of experience in customer service, preferably in an inbound call center environment.
  • Strong phone communication skills and the ability to handle customer inquiries professionally.
  • Proficiency in using customer service software and order processing tools.
  • Strong problem-solving skills and ability to handle call escalations effectively.
  • Excellent organizational skills and attention to detail.
  • Ability to work well under pressure and in a team-oriented environment.
  • Strong time management skills to ensure timely responses to customer needs.
BenefitsWhy You'll Love Working Here
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk
If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.

  • CSR Bilingual Speakers

    4 days ago

    Pasig, National Capital Region, Philippines Sequential Tech Full time ₱150,000 - ₱300,000 per year

    Sequential TechJob DescriptionAs a CSR Cantonese and Vietnamese Bilingual Speaker for Healthcare account, you will play a vital role in delivering exceptional customer service to our diverse range of clients, a leading provider of call center and customer support solutions. This full-time, on-site position is based in Eastwood, Quezon City, Metro Manila,...

  • Virtual Process| Up to 28k + 30k SOB Healthcare CSR Hiring

    4 days ago

    Pasig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱58,000 per year

    About the role We are seeking a motivated Healthcare Customer Service Representative to join our dynamic team based in Pasig City Metro Manila, this full-time role will provide you with the opportunity to deliver exceptional customer service and support to our valued clients.What you'll be doingHandling inbound customer inquiries and requests via phone,...

  • CSR | Insurance | Back Office

    4 days ago

    Pasig, National Capital Region, Philippines People Matte Full time ₱600,000 - ₱1,200,000 per year

    About the role We are seeking a talented and dedicated Customer Service Representative (CSR) to join our vibrant and growing team. In this full-time, office-based role in Ortigas, Pasig City Metro Manila, you will be responsible for providing exceptional customer service and support to our insurance clients.What you'll be doingHandling inbound customer...

  • 1-Day Virtual Hiring Process Healthcare CSR | Up to 28K Package + 30K SOB

    4 days ago

    Pasig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱320,000 per year

    1-Day Virtual Hiring Process Healthcare CSR | Up to ₱28,000 Package + ₱30,000 Sign-On Bonus | With at least 1 Year of Healthcare BPO experience.About the role Nezda Technologies, Inc. is seeking passionate and customer-focused individuals to join our dynamic team as a Healthcare Customer Service Representative. This full-time role offers an attractive...

  • Customer Service Representative

    4 days ago

    Pasig, National Capital Region, Philippines PRS MANPOWER RESOURCES Full time $4,000 - $6,000 per year

    We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives In this role, you will be the first point of contact for our customers—providing exceptional service and helping resolve issues in a professional and timely manner.Key Responsibilities:Handle inbound/outbound calls, emails, or chats from...

  • CSR - Collection Officer

    4 days ago

    Pasig, National Capital Region, Philippines NAIS CORP Full time ₱200,000 - ₱300,000 per year

    Main Duties and Responsibilities:• Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.• Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.• Respond to customers enquiries in an appropriate...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines SalesOrca International Inc. Full time $104,000 - $130,878 per year

    About the RoleWe are seeking a Customer Service Representative (CSR) to join our intake support team for a California-based employment law firm. This role is the first point of contact for potential clients, responsible for gathering information, answering inquiries, and coordinating schedules for case evaluations.The ideal candidate has strong communication...

  • urgent hiring healthcare csr

    4 days ago

    Pasig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱58,000 per year

    URGENT HIRING HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE | EARN UP TO ₱28,000 PACKAGE + ₱30,000 SIGNING BONUS | VIRTUAL PROCESSAbout the role Nezda Technologies, Inc. is urgently seeking experienced Healthcare Customer Service Representatives to join our dynamic team. This is a full-time, work onsite position based in Ortigas, Pasig City, Metro Manila....

  • Healthcare CSR w/ 30k Signing Bonus

    4 days ago

    Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time $50,000 - $100,000 per year

    Build a Career That Matters — Join Omega HealthcareLooking for a stable, purpose-driven career in healthcare? Step into the world of BPO healthcare, where compassion meets opportunity. At Omega Healthcare, we don't just offer jobs—we build meaningful futures. What You'll Do as a Healthcare ExecutiveBe the voice of care. You'll manage inbound support...

  • CSR - Healthcare Account | Competitive Salary Package | 30,000 Signing Bonus

    4 days ago

    Pasig, National Capital Region, Philippines Nezda Technologies, Inc. Full time $40,000 - $80,000 per year

    HEALTHCARE EXECUTIVE - VIRTUAL INTERVIEW PROCESS - 1 DAY HIRING PROCESS Job ResponsibilitiesHandle Inbound callsDo outbound callsResolve customer concerns in a timely and efficient mannerAddress and resolve the caller's issue/s based on the quality and compliance guidelinesAdhere to all company policies and proceduresOffers:Competitive Salary PackageHMO...