CSR - Collection Officer

4 days ago

Pasig, National Capital Region, Philippines NAIS CORP Full time ₱400,000 - ₱600,000 per year

Main Duties and Responsibilities:


• Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.


• Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.


• Respond to customers enquiries in an appropriate manner, offering personalized service with a "can do" attitude with a first call resolution approach.


• Building rapport with the customers and actively listening to the issues that may have arisen.


• Negotiation with customers to determine the best course of action and gaining agreement for both short- and long-term solutions.


• Review the risk of accounts to assess whether to endorse an account to Third Party Collections Agency


• Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.


• Perform Ad hoc Tasks as needed by the Campaign


• Provide feedback and campaign outcome to Department Supervisor


• Skip locating of new and uncontactable customer's and liaising potential leads through to the Sales team of new customers located from these searches.

Qualifications:


• Completed at least 2 years in college


• Minimum of 1 year in Call Centre / BPO experience


• Collections experience is an advantage but not required

Skills:


• Professional, Enthusiastic, and goal orientated


• Proven time management skills with the ability to multi-task


• High level of computer literacy


• Strong attention to detail with a high level of accuracy


• Excellent verbal and written communication skills


• Experience in the Electricity and Gas industry is an advantage but not required


• Commitment – Long tenure with previous companies


• Australian client experience preferable

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