CSR | Insurance | Back Office

5 days ago

Pasig, National Capital Region, Philippines People Matte Full time ₱900,000 - ₱1,200,000 per year

About the role

We are seeking a talented and dedicated Customer Service Representative (CSR) to join our vibrant and growing team. In this full-time, office-based role in Ortigas, Pasig City Metro Manila, you will be responsible for providing exceptional customer service and support to our insurance clients.

What you'll be doing

  1. Handling inbound customer calls and responding to inquiries, complaints, and requests in a professional and friendly manner
  2. Providing accurate information about insurance policies, claims, and other services
  3. Documenting customer interactions and updating customer records in our systems
  4. Escalating complex issues to the appropriate team or supervisor when necessary
  5. Adhering to company policies and procedures to ensure a consistent customer experience
  6. Continuously improving your product knowledge and customer service skills through training and development

What we're looking for

  1. 1-2 years of experience in a customer service or call centre role, preferably in the insurance industry
  2. Excellent communication and interpersonal skills, with the ability to listen, empathize, and provide solutions
  3. Strong problem-solving and decision-making abilities
  4. Proficiency in using computer systems and software, including customer relationship management (CRM) tools
  5. A passion for delivering exceptional customer service and a genuine desire to help others
  6. Familiarity with insurance products and regulations would be an advantage

What we offer

We are committed to creating a positive and engaging work environment for our employees. Some of the key benefits you can enjoy in this role include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness benefits, including medical and dental insurance
  3. Opportunities for career development and training
  4. A collaborative and supportive team culture
  5. Flexible work arrangements, including the ability to work from home on occasion

About us

We are a leading provider of innovative insurance solutions and customer service excellence. Our mission is to empower our clients and their customers with the tools and support they need to thrive. With a strong focus on innovation, collaboration, and customer-centricity, we are continuously seeking talented individuals to join our dynamic team.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

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