1-Day Virtual Hiring Process Healthcare CSR | Up to 28K Package + 30K SOB
5 days ago
1-Day Virtual Hiring Process Healthcare CSR | Up to ₱28,000 Package + ₱30,000 Sign-On Bonus | With at least 1 Year of Healthcare BPO experience.
About the role
Nezda Technologies, Inc. is seeking passionate and customer-focused individuals to join our dynamic team as a Healthcare Customer Service Representative. This full-time role offers an attractive salary package of up to ₱28,000 per month, plus a sign-on bonus of ₱30,000. Based in Ortigas Pasig City Metro Manila (Work Onsite), you will be responsible for providing exceptional customer service to our healthcare clients.
What you'll be doing
- The job of a Healthcare Executive covers handling inbound and outbound customer service support calls.
- Work in a spirit of teamwork and cooperation, convey a sense of competence and commitment, use initiative to learn new skills, enhance personal knowledge and improve communications, demonstrate an ability to work well with team members, communicate a willingness to help other succeed and share workspace and resources as necessary.
- Providing accurate and timely information to customers regarding their healthcare plans and benefits
- Resolving customer issues and complaints in a professional and empathetic manner
- Documenting and maintaining detailed records of customer interactions
- Collaborating with cross-functional teams to ensure customer satisfaction
- Continuously improving customer service processes and procedures
What we're looking for
- Minimum 1 year of Healthcare BPO experience.
- College Graduate or at least 2 Years in College (Completed, no back subject/s)
- Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Excellent problem-solving and critical-thinking skills
- Proficient in Microsoft Office suite and comfortable with using various software applications
- Must be willing to work on shifting or NIGHT shift.
- Must be willing to start ASAP
- Passionate about providing exceptional customer service and contributing to the growth of the company
What we offer
- Competitive salary and attractive sign-on bonus
- Comprehensive healthcare and insurance benefits
- Opportunities for career development and advancement
- Flexible work arrangements and work-life balance initiatives
- Team-building activities and employee recognition programs
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