Patient Service Representative
4 days ago
Position Summary
We are looking for a Patient Service Representative (PSR) to provide front-line support for patients, ensuring a positive and professional experience during every interaction. This role is responsible for answering patient inquiries, assisting with scheduling, and guiding patients through their financial responsibilities. The ideal candidate has excellent communication skills, a strong service orientation, and prior experience in a healthcare or customer service environment.
Responsibilities
- Serve as the first point of contact for patients via phone, email, or chat.
- Clearly explain patient financial responsibilities, including deductibles, copays, and balances.
- Assist patients with appointment scheduling, cancellations, and rescheduling.
- Answer general patient inquiries and route more complex issues to the appropriate department.
- Provide support in verifying patient information and insurance details.
- Document all patient interactions accurately in the practice management/EMR system.
- Collaborate with clinical and billing teams to resolve patient concerns promptly.
Qualifications
- Minimum 2 years of experience in patient service, healthcare front desk, or a healthcare customer service role in a US healthcare setting.
- Strong English communication skills (verbal and written).
- Excellent listening, problem-solving, and interpersonal skills.
- Familiarity with EMR or practice management systems is a plus.
- Ability to handle sensitive patient information with confidentiality (HIPAA compliance).
- Organized, detail-oriented, and able to multitask in a fast-paced environment.
- Exposure to insurance verification or basic billing knowledge is a plus.
- Training in de-escalation or conflict resolution is a plus.
-
Patient Service Representative
1 week ago
Makati City, National Capital Region, Philippines Makati Medical Center Full time ₱70,000 - ₱120,000 per yearThe Patient Service Representative (PSR) is responsible for providing frontline servicing patients in the assigned unit/department that includes handling of patient registration, encoding of patient/ diagnostic test data, scheduling of test and/or procedures, receiving of specimen (if applicable). billing, and releasing of results (if applicable). He/she...
-
Patient Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines Jocson College Inc. Full timeThe Patient Service Representative/Specialist serves as Makati Medical Center's frontline contact in Central Registration. Furthermore, he/she will be responsible for the patient-related servicing including responding to queries, providing information and assistance, and managing complaints and feedback.Minimum RequirementsCandidate must possess at least a...
-
Senior Patient Service Advocate
2 weeks ago
Quezon City, National Capital Region, Philippines beBeePatientService Full time $60,000 - $80,000Healthcare Customer Service RepresentativeWe are seeking a highly skilled and experienced professional to join our team as a Healthcare Customer Service Representative. This role is responsible for delivering exceptional patient service through phone-based communication, ensuring accurate and timely resolution of billing inquiries, insurance claims, and...
-
Patient Support Specialist
1 week ago
Quezon City, National Capital Region, Philippines beBeeCustomerService Full time $60,000 - $80,000Patient Service RepresentativeWe are seeking a detail-oriented and experienced Patient Service Representative to join our remote team, specializing in family medicine and internal medicine support. In this role, you will provide exceptional customer service to patients over the phone, schedule appointments, verify insurance coverage, and maintain accurate...
-
Patient Service Representative
1 week ago
Caloocan City, National Capital Region, Philippines beBeeCare Full time $36,000 - $42,000Job DescriptionThis role is ideal for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.The Patient Care Coordinator will support a U.S.-based healthcare client by answering incoming calls, making outbound calls to patients for appointment reminders, follow-ups, and...
-
Remote Patient Support Representative
1 week ago
Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱240,000 - ₱360,000Job Title: Patient Service RepresentativeAs a patient service representative, you will play a vital role in providing exceptional customer experience to patients over the phone. You will schedule appointments, verify insurance coverage, and maintain accurate patient records within an electronic health record system.Responsibilities:Greet callers...
-
Customer Service Representative
1 week ago
Quezon City, National Capital Region, Philippines MicroSourcing Full timeOverviewPosition: Customer Service RepresentativeLocation: Eastwood, Quezon CityWork Setup & Shift: Onsite | NightshiftResponsibilitiesPre-register patient data prior to physician appointments.Verify patient demographics and insurance information.Inform patients of their financial responsibility for the appointment.Collect and document accurate Personal and...
-
Patient Service Coordinator
1 week ago
Makati City, National Capital Region, Philippines beBeeFrontDesk Full time ₱7,000 - ₱8,000Job OpportunityWe are seeking a highly skilled and organized Front Desk Representative to join our team. This individual will be the first point of contact for patients, providing a professional and friendly experience.Manage patient scheduling, recalls, appointment setting, and confirmations in a timely manner, ensuring seamless practice flow.Perform...
-
Customer Service Representative
2 weeks ago
Quezon City, National Capital Region, Philippines GECO Asia Pte. Ltd Full time $104,000 - $130,878 per yearJob Description:We are hiring Customer Service Representatives for our Healthcare Account. Your main role is to assist members over the phone with their healthcare-related concerns such as benefits, claims, and account inquiries. You will provide clear and accurate information while ensuring a positive customer experience.Responsibilities:Handle incoming...
-
Patient Care Service Professional
1 week ago
Quezon City, National Capital Region, Philippines beBeeCoordinator Full time ₱72,000 - ₱96,000Job Description:We are seeking a highly organized and detail-oriented Patient Care Coordinator to support our U.S.-based healthcare client. The ideal candidate will play a vital role in coordinating patient care, ensuring seamless communication, and providing exceptional service.Key Responsibilities:Answer incoming calls promptly and professionally,...
