patient care navigator

5 days ago

Quezon City, National Capital Region, Philippines St. Luke's Medical Center Full time

Brief Job Summary:

  • Provide individualized assistance to patients to facilitate access to SLMC Health care services. Shall also act as the Liaison or First point of Contact between patients and Health care Workers. The Patient Care Navigator helps patients identify and overcome challenges to getting medical care.

Duties and Responsibilities:

  • Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
  • Shall help and guide the patient through the health care system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
  • Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).
  • Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information, treatment choices and potential outcomes.
  • Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient's health care.
  • Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
  • Encourage patients to communicate their preferences and priorities for treatment to their health care team.
  • Shall work with different groups as well as health care teams and resource providers.
  • Build professional relationships with the health care team by learning about the role of each team members and to facilitate patient healthcare.
  • Shall maintain high sense of confidentiality especially with the patient's information.
  • Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.
  • Help patients optimize time with their doctors and treatment team(e.g.prioritize questions, clarify information with treatment team).
  • Encourage active communication between patients/ families and health care providers to optimize outcomes.

Minimum Qualifications:

  • Candidate must be a Graduate of a Bachelor's Degree course
  • With at least experience in the customer service related field and excellent Customer Service Skills
  • Excellent communication skills
  • Employs active listening and is attentive to details
  • Computer literate in Windows-based applications
  • Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
  • Willing to work in shifting schedule
  • Willing to work on-site in Quezon City

  • Patient Care Administrator

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time

    Care Beyond the Clock. Compassion Within Every Call. Bring balance, purpose, and patient focus into your healthcare career. Deliver patient-centered support that extends far beyond the desk-helping every call, record, and appointment flow with care, accuracy, and empathy. Enjoy a fulfilling healthcare career that lets you make a difference while keeping...

  • Intensive Care Unit Nurse

    1 week ago

    Quezon City, National Capital Region, Philippines DR. JESUS C. DELGADO MEMORIAL HOSPITAL Full time

    INTENSIVE CARE UNIT NURSE (ICU)JOB SUMMARY:A professional nurse who is delegated the authority and responsibility of patient care in the Intensive Care Unit. Responsible for carrying out doctor's orders accurately; and management of the physical environment of the unit. Performs / coordinates with all the departments of the hospital as needed.DUTIES AND...

  • Patient Experience

    4 days ago

    Makati City, National Capital Region, Philippines Kalinga Klinika Full time

    Job Summary:The Patient Experience Officer is responsible to enhancing the overall patient experience by ensuring high quality standards of patient-centered care and service excellence. Actively collecting patient feedback, addressing conces and complaints coordinating with healthcare teams to resolve issues, and implementing strategies to improve patient...

  • Patient Care Advocate

    2 weeks ago

    Makati City, National Capital Region, Philippines Phil Care Manpower Full time

    KRA:Customer experienceUtilization managementReport generationOthers: Performs other tasks as may be assigned from time to timeQualification:Graduate of any Medical allied course preferably Nursing/ Physical TherapyPreferably with experience in HMO industryJob Types: Full-time, Permanent, Fresh graduateBenefits:Flexible schedulePaid trainingPay...

  • patient coordinator

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Wellpro Biomedical Inc. Full time

    Job SummaryThe Patient Coordinator is responsible for guiding and supporting patients—particularlythose with critical or chronic conditions—in accessing medical financial assistancethrough government agencies such as the Philippine Charity Sweepstakes Office (PCSO)and the Department of Social Welfare and Development (DSWD). This role involvesclose...

  • Patient Experience Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Belo Medical Group Full time

    We are looking for a Patient Experience Officer who will serve as the first point of contact for our patients and guests. This role plays a key part in ensuring every visit is smooth, welcoming, and handled with professionalism and care. If you are passionate about delivering excellent customer service and thrive in a dynamic clinic environment, we'd love to...

  • Customer Care Executive

    1 week ago

    Quezon City, National Capital Region, Philippines Stemz Healthcare Full time

    Company DescriptionSince 2015, Stemz Healthcare has been committed to revolutionizing healthcare services worldwide. Utilizing cutting-edge technology, including Machine Learning and Artificial Intelligence, Stemz ensures the highest quality of patient care and efficiency. With a strong global presence, Stemz Healthcare is dedicated to delivering superior...

  • Territorial (Medical) Sales Representative - Carestream Imaging

    4 days ago

    Quezon City, National Capital Region, Philippines Patient Care Corporation Full time

    Position: Territorial Sales Representative (Medical Sales)Coverage Area: Manila, Caloocan, Malabon, Navotas, and Valenzuela (NCR North)Key Duties and Responsibilities:Promote and sell Carestream Imaging products to doctors, radiologic technologists, and other key hospital personnel.Establish and maintain strong professional relationships to enhance product...

  • Senior Manager for Patient Experience

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Health Services, Inc. Full time

    As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Nursing Care Attendant

    2 weeks ago

    Makati City, National Capital Region, Philippines Makati Life Nurture Medical Center Inc. Full time

    Company DescriptionMakati Life Medical Center is a state-of-the-art healthcare facility in Metro Manila, where patients are the top priority. The hospital is equipped with the finest medical technology, facilities, and doctors to assist everyone's healthcare needs effectively.BASIC FUNCTIONA Nursing Care Attendant (NCA) plays a vital role in the healthcare...