Patient Scheduling CSR
6 days ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account specific roles and responsibilities:
Patient Scheduling:
- Handle inbound and outbound calls to schedule, confirm, or reschedule patient appointments.
- Maintain accurate and up-to-date appointment schedules in the system.
Insurance & Authorizations:
- Perform prior authorizations for Medicaid patients
- Update and verify third-party insurance information in the patient management system.
Patient Collections:
- Make occasional follow-up calls to self-pay patients regarding outstanding balances.
- Provide basic information about payment options and escalate complex billing issues as needed.
Requirements
- Must have at least 6 months of BPO experience in a Voice account
- US Healthcare Insurance experience is an advantage
- Excellent verbal and written English skills
- Organized and keen to details
- Willing to work in Buendia, Makati or Shaw Blvd, Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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