Medical Receptionist

2 days ago

Quezon City, National Capital Region, Philippines BruntWork Full time ₱250,000 - ₱500,000 per year

This is a remote position.

Schedule: Hours will be Mon-Thurs 7:00am to 6:00pm PST for a full time 40 hours per week. 1 hour unpaid break per day.

Job Summary

As a Virtual Medical Receptionist, you will be the voice of the company. Your primary responsibility is to manage all incoming phone calls with professionalism, empathy, and efficiency. You will handle a variety of patient-related inquiries, from scheduling appointments to answering basic questions, all while working remotely. This role is critical to our practice's operations and patient satisfaction.

Key Responsibilities

  • Call Management: Serve as the primary point of contact for all incoming phone calls, answering promptly and courteously.

  • Appointment Scheduling: Assist new and existing patients with scheduling, rescheduling, or canceling appointments; coordinate requests for specific providers, times, or services.

  • Prescription Refills: Process requests from patients and pharmacies for medication refills and provide status updates.

  • Patient Triage: Carefully listen to patients describing medical symptoms or post-procedure concerns; gather essential information and route these calls to the appropriate clinical staff (Nurse or Medical Assistant) for triage.

  • Inquiry Management: Handle patient inquiries regarding lab/test results, specialist referrals, and insurance authorizations.

  • General Questions: Answer basic questions about billing, copays, and insurance plans accepted by the practice.

  • New Patient Onboarding: Assist potential new patients by providing information on services, accepted insurance, and the new patient registration process.

  • Data Entry: Accurately record and update patient information in the practice management or EMR system.

Requirements

Required Skills & Qualifications

  • Language: Fluency in English with excellent verbal communication and comprehension skills. Must have a clear, professional, and friendly phone demeanor.

  • Customer Service Experience: Proven experience in a customer-facing role, such as a receptionist, call center agent, or customer service representative.

  • Tech-Savvy: Proficient computer skills and the ability to learn and navigate new software quickly (e.g., scheduling systems, phone systems).

  • Soft Skills: Strong interpersonal skills, patience, and empathy for handling patient calls, which may sometimes be from individuals who are unwell or distressed.

  • Organization: Excellent organizational and time-management skills with the ability to multitask effectively.

  • Remote Work Setup: A private, quiet, and distraction-free home office environment.

  • Connectivity: A stable, high-speed internet connection and a reliable computer.

Preferred Qualifications (Nice-to-Have)

  • Industry Familiarity: Previous experience working in a medical office, clinic, or healthcare call center.

  • Terminology: Basic familiarity with medical terminology or health insurance concepts.

  • System Experience: Prior experience using an Electronic Medical Record (EMR) or Electronic Health Record (EHR) system.

Benefits
Independent Contractor Perks:

  • HMO coverage (available in eligible locations)

  • Permanent work from home

  • Steady freelance job

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