Customer Service Representative

2 days ago

Makati City, National Capital Region, Philippines Life and Health HMP, Inc Full time ₱204,000 - ₱600,000 per year

LIFE AND HEALTH HMP, INC.

Is currently looking for:

MEMBER SERVICE SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE

(Makati City Office)

Job Summary:

The Member Service Specialist will cater client related concerns regarding services and approvals of OPD, In patient as well as emergency utilizations.

Duties/Responsibilities:

  • Facilitates administration of health benefits to all HMO members/card holders through proper coordination between the patient and the provider.
  • Maintains hospital & doctors' databases.
  • Addresses the questions and concerns of patients, families, and staff members.
  • Investigates delays in treatment and effectively resolves any patient-physician issues or disputes.
  • Handles all inquiries, concerns, and requests of members relative to their health benefits.
  • Coordinates with the Billing/Collection Department of accredited hospitals regarding the status of confined client-member/s regarding the coverage of the confined client-member/s.
  • Responsible for the coordination of checks and payments of/for all accredited hospitals and doctors.

Guidelines for Hybrid Work Arrangement

  • New hires must complete at least a 1-2 month of onsite training, followed by a hybrid work schedule, that includes three days of onsite work per week, as scheduled, or until further notice.
  • Onsite days should be adhered to unless otherwise discussed or approved by the direct supervisor.
  • Remote work is expected to be productive, with clear communication and availability during working hours.
  • Employees must ensure they have the proper setup for remote work, including necessary equipment and reliable internet access.
  • Regular check-ins with the team and supervisor will be required to track progress and address any concerns.
  • Flexibility in the hybrid model may be reviewed periodically, based on the company's needs or the employee's performance and role requirements.
  • Willing to be assigned at CALABARZON area

Educational Attainment:

  • Any Bachelor's Degree holder
  • Background in nursing or any medical-related course is an advantage but not required

Licenses/Certifications:

  • Customer service training is a plus
  • Registered Nurse is an advantage but not required

Working Experience:

  • Experience in laboratory, clinic, or hospital settings is a plus
  • Open to applicants with no prior clinic or hospital experience, as training will be provided

Technical Skills:

  • Computer Skills
  • Excellent thinking skills (problem-solving and decision-making)
  • Good communication skills

Others:

  • Active listening
  • Patient and resilient
  • Positive attitude is a must
  • Ability to work independently

Job Types: Full-time, Permanent

Pay: Php17,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • What is your expected salary?

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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