Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines Life and Health HMP, Inc Full time ₱204,000 - ₱600,000 per year

LIFE AND HEALTH HMP, INC.

Is currently looking for:

MEMBER SERVICE SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE

(Makati City Office)

Job Summary:

The Member Service Specialist will cater client related concerns regarding services and approvals of OPD, In patient as well as emergency utilizations.

Duties/Responsibilities:

  • Facilitates administration of health benefits to all HMO members/card holders through proper coordination between the patient and the provider.
  • Maintains hospital & doctors' databases.
  • Addresses the questions and concerns of patients, families, and staff members.
  • Investigates delays in treatment and effectively resolves any patient-physician issues or disputes.
  • Handles all inquiries, concerns, and requests of members relative to their health benefits.
  • Coordinates with the Billing/Collection Department of accredited hospitals regarding the status of confined client-member/s regarding the coverage of the confined client-member/s.
  • Responsible for the coordination of checks and payments of/for all accredited hospitals and doctors.

Guidelines for Hybrid Work Arrangement

  • New hires must complete at least a 1-2 month of onsite training, followed by a hybrid work schedule, that includes three days of onsite work per week, as scheduled, or until further notice.
  • Onsite days should be adhered to unless otherwise discussed or approved by the direct supervisor.
  • Remote work is expected to be productive, with clear communication and availability during working hours.
  • Employees must ensure they have the proper setup for remote work, including necessary equipment and reliable internet access.
  • Regular check-ins with the team and supervisor will be required to track progress and address any concerns.
  • Flexibility in the hybrid model may be reviewed periodically, based on the company's needs or the employee's performance and role requirements.
  • Willing to be assigned at CALABARZON area

Educational Attainment:

  • Any Bachelor's Degree holder
  • Background in nursing or any medical-related course is an advantage but not required

Licenses/Certifications:

  • Customer service training is a plus
  • Registered Nurse is an advantage but not required

Working Experience:

  • Experience in laboratory, clinic, or hospital settings is a plus
  • Open to applicants with no prior clinic or hospital experience, as training will be provided

Technical Skills:

  • Computer Skills
  • Excellent thinking skills (problem-solving and decision-making)
  • Good communication skills

Others:

  • Active listening
  • Patient and resilient
  • Positive attitude is a must
  • Ability to work independently

Job Types: Full-time, Permanent

Pay: Php17,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • What is your expected salary?

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per year

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines GAIC Professional Services, Inc Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative Job DescriptionPosition Summary:The Customer Service Representative is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, chat, or in-person.Key Responsibilities:Respond promptly and...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱30,000 - ₱50,000 per year

    The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱24,500 - ₱30,000 per year

    The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines d7a2bd3d-ee4b-41ce-a621-68c16169bb44 Full time ₱250,000 - ₱500,000 per year

    Requirements:6 months experience in Customer Service RepresentativePreferred but not required with dispatching calls or escallationHigh school GraduateHas a strong willingness to work and have the abilities to do the job well.

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Ella DL Beauty Inc. Full time ₱144,000 - ₱240,000 per year

    WE'RE HIRINGOnsite | Chino Roces, Makati CityFull-timeWe're expanding our team and looking for passionate, skilled professionals to grow with us. If you're ready for your next big career move, explore our open roles below and find where you fit best.CUSTOMER SERVICE REPRESENTATIVECommunicate with care. Deliver with purpose.We're looking for a customer...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Esteban Piedrahita Headhunter Full time ₱240,000 - ₱360,000 per year

    Job Title:Healthcare Customer Service RepresentativeLocations:Makati City, Metro Manila OR Angeles, Pampanga (SM Clark)Work Setup:Full-Time, On-siteSchedule:Night ShiftCompensation:PHP 25,000/month (PHP 20,500 Basic + PHP 4,500 Allowance)The RoleJoin our team as a Healthcare Customer Service Representative supporting a leading US-based health share...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Smartrade Full time ₱250,000 - ₱350,000 per year

    We are actively looking for a Customer Service Representative who can provide excellent support and assistance to our clients. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a dynamic and fast-paced environment.Key ResponsibilitiesRespond to client inquiries via phone, chat, and email in a timely and...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱220,000 per year

    Job Description:We are hiring Customer Service Representatives for a seasonal account. Assist customers with inquiries, provide excellent service, and handle basic account concerns. This is an onsite role with paid training.Qualifications:High School Graduates are welcomeNo work experience requiredGood communication skillsWilling to work onsiteCan start on...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines LE MEUR AESTHETICS Full time ₱200,000 - ₱300,000 per year

    Job Summary:The Customer Service Representative is the first point of contact for clients, responsible for providing excellent service through direct interactions, handling inquiries, managing appointments, and resolving client concerns.Key Responsibilities:Greet clients warmly in person and over the phone.Manage bookings, appointments, and schedule...