Patient Service Representative

3 days ago

Makati City, National Capital Region, Philippines MedGrocer Full time ₱200,000 - ₱300,000 per year

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Patient Service Representativefocuses on managing and processing patient orders and requests to ensure efficient resolution of concerns. They communicate with stakeholders and coordinate with different teams to ensure the best patient experience.

Key Responsibilities:

  • Serve as a trusted guide for patients, helping them navigate their healthcare programs, understand their benefits, processing their medicine requests, and coordinating endorsements to our corporate clinics.
  • Understand program mechanics and databases to investigate patient concerns in depth and provide accurate next steps
  • Provide timely and appropriate responses to patients, especially those seeking urgent healthcare services
  • Manage and resolve inquiries from patients and stakeholders across multiple channels (call, SMS, email).
  • Work closely with Account Management, Supply Chain, and IT teams to resolve complex patient and partner issues, ensuring a seamless experience.
  • Maintain accurate patient records and track key operational metrics to support data-driven improvements in our medicine delivery and services.

Minimum Qualifications

  • Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications
  • Open to shifting schedules and night shift schedule
  • Open to fresh graduates and experienced professionals
  • Must work onsite in Makati

Perks and Benefits

  • Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.
  • Medicine Subsidies: Quarterly medicine vouchers for use on our website.
  • Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.
  • Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.
  • Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.

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