Virtual Assistant – Hospice Customer Service
1 week ago
Job Summary:
Provides excellent customer service to patients and families by conducting follow-up survey calls and assisting with general service requests.
Key Responsibilities:
- Conduct survey calls to families to gather feedback regarding hospice care experience
- Document all survey responses and escalate any concerns to management
- Handle incoming calls and respond to general patient or family inquiries
- Assist with service recovery communications if needed
- Maintain compassionate, calm, and professional tone at all times
- Track and report patient satisfaction trends
Qualifications:
- Warm, empathetic, and patient-centric communication skills
- Call center or customer service experience preferred (healthcare ideal)
- Ability to document accurately and professionally
- Strong listening skills and emotional intelligence
- Familiarity with hospice or medical terminology is a plus
Please send resume to or
Job Types: Full-time, Permanent
Pay: Php30, Php35,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Work Location: Remote
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