Customer Operations Associate

3 days ago

Work from Home, Philippines zbiz Solutions Full time ₱300,000 - ₱336,000 per year

We are looking for a Customer Operations Associate to provide dedicated assistance to our clients in various day-to-day operational and production-related tasks. This cross-functional role will focus on supporting clients and coordinating with the production team (initially, non-client-facing). These include daily checking of reports, documentation, task coordination and client services.

The ideal candidate is highly experienced in dealing with clients and has a deep understanding of operational efficiencies. The candidate is required to have outstanding spoken English communication skills. As the role evolves, there may be an opportunity to grow into a client-facing position and manage accounts directly, based on performance and capability.

Key Responsibilities:

CX and Data Support:

  • Assist the CX team in providing support to clients

Report & Analysis Support:

  • Coordinate with the production team to edit and address or deliver client requests in a timely and efficient manner.
  • Ensure the quality and accuracy of all reports and visual presentations.

Administrative & Sales Operations Support:

  • Maintain the CX team's internal database, assist in follow-ups, and manage shared calendars.
  • Handle other administrative tasks, including coordinating via email, managing client inquiries, and assisting in internal communications.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field is a plus.
  • Strong background in client relations or sales
  • Strong communication skills (verbal and written
  • Time management and the ability to handle multiple tasks remotely
  • Self-motivated and result-driven
  • Customer relationship management (especially if client-facing responsibilities may come later)
  • Proficiency in Microsoft Office or Google Workspace
  • Familiarity with virtual collaboration tools (e.g. Slack, Zoom, Microsoft Teams)
  • Must be able to work from 8AM-5PM or 9AM-6PM (possible to attend meetings in weekends)

Other requirements:

  • Internet connection minimum of 10Mbps
  • Backup internet connection/hotspot connection
  • Laptop/PC minimum of 10GB memory
  • Backup working device in case of emergency

Job Type:

Independent Contractor

Work Set-up

Work From Home

Join Zbiz Solutions and be part of a team that values innovation, teamwork, and excellence in serving our clients.

How to Apply:

Please fill in this application form:

Recruitment Process:

  • All submitted applications will be reviewed by the recruitment specialist.
  • Candidates who pass the evaluation will take the test via Test Gorilla.
  • Candidates who ace the test will proceed with the initial interview.
  • Applicants who successfully passed the test will advance to a final interview conducted by the Hiring Manager.

Job Type: Full-time

Pay: Php25, Php28,000.00 per month

Benefits:

  • Pay raise
  • Work from home

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Work Location: Remote

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