Claims Operations Associate
2 days ago
Company: Trito Group
Overview
Trito Group is Singapore's trusted automotive repair group, specializing in accident-related repairs and insurance claims. We are looking for a Claims Operations Associate that will play a key role in supporting the end-to-end insurance claims process.
This includes assisting customers, coordinating with insurance companies, and ensuring accurate documentation and timely resolution of claims. The ideal candidate is detail-oriented, customer-focused, and capable of handling multiple tasks in a fast-paced environment.
Key Responsibilities
- Perform general administrative and clerical duties related to insurance claims processing.
- Assist customers with accident reporting and claims management.
- Communicate with customers to understand vehicle service and repair needs, and prepare comprehensive quotations for their agreement.
- Follow up with surveyors and insurance claims officers on pending cases to ensure timely completion and keep management informed of claim statuses.
- Maintain organized physical records, reports, and digital filing systems.
- Ensure timely resolution of inquiries from surveyors and insurance companies.
- Analyze and investigate claims beyond surface-level details.
- Negotiate cases with patience, attention to detail, and firmness.
- Liaise with insurance companies regarding motor accident claims and reporting.
- Review vehicle repair history and report abnormalities or recurring issues to superiors.
- Handle administrative tasks related to costing, claims, and vehicle history.
- Perform other ad-hoc duties as assigned by the supervisor.
Required Skills & Qualifications
- Graduate of any 4-year course.
- Minimum of 2 years' experience in claims processing, customer service, billing, or investigations—preferably in automotive, insurance, or related industries.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks independently and meet deadlines.
- Proficiency in using claims systems, office software, and digital filing tools.
- Familiarity with automotive repair processes and insurance policies is an advantage.
- Strong analytical and investigative mindset.
- Professional, empathetic, and customer-focused approach.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Commitment to continuous learning and operational excellence.
Job Type: Full-time
Pay: Php15, Php27,000.00 per month
Benefits:
- Work from home
Experience:
- Claims Operations: 1 year (Required)
Work Location: Remote
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