Claims Operations Associate

3 days ago

Work from Home, Philippines Qvantage Pte Ltd. Full time ₱216,000 - ₱324,000 per year

Company: Trito Group

Overview

Trito Group is Singapore's trusted automotive repair group, specializing in accident-related repairs and insurance claims. We are looking for a Claims Operations Associate that will play a key role in supporting the end-to-end insurance claims process.

This includes assisting customers, coordinating with insurance companies, and ensuring accurate documentation and timely resolution of claims. The ideal candidate is detail-oriented, customer-focused, and capable of handling multiple tasks in a fast-paced environment.

Key Responsibilities

  • Perform general administrative and clerical duties related to insurance claims processing.
  • Assist customers with accident reporting and claims management.
  • Communicate with customers to understand vehicle service and repair needs, and prepare comprehensive quotations for their agreement.
  • Follow up with surveyors and insurance claims officers on pending cases to ensure timely completion and keep management informed of claim statuses.
  • Maintain organized physical records, reports, and digital filing systems.
  • Ensure timely resolution of inquiries from surveyors and insurance companies.
  • Analyze and investigate claims beyond surface-level details.
  • Negotiate cases with patience, attention to detail, and firmness.
  • Liaise with insurance companies regarding motor accident claims and reporting.
  • Review vehicle repair history and report abnormalities or recurring issues to superiors.
  • Handle administrative tasks related to costing, claims, and vehicle history.
  • Perform other ad-hoc duties as assigned by the supervisor.

Required Skills & Qualifications

  • Graduate of any 4-year course.
  • Minimum of 2 years' experience in claims processing, customer service, billing, or investigations—preferably in automotive, insurance, or related industries.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple tasks independently and meet deadlines.
  • Proficiency in using claims systems, office software, and digital filing tools.
  • Familiarity with automotive repair processes and insurance policies is an advantage.
  • Strong analytical and investigative mindset.
  • Professional, empathetic, and customer-focused approach.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Commitment to continuous learning and operational excellence.

Job Type: Full-time

Pay: Php15, Php27,000.00 per month

Benefits:

  • Work from home

Experience:

  • Claims Operations: 1 year (Required)

Work Location: Remote

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