Customer Service Associate II

1 week ago

Work from Home, Philippines Sphere Rocket VA Full time ₱360,000 - ₱540,000 per year

We are looking for a dependable and client-focused Customer Service Associate to manage client communication, scheduling, and post-service follow-ups. This role involves maintaining strong relationships with clients by ensuring their needs are addressed promptly and professionally from start to finish.

Key Responsibilities

Client Communication & Support

  • Handle incoming calls regarding reschedules, cancellations, and order inquiries
  • Make outbound calls for appointment confirmations (130–200 sessions per week, each called 1–2 weeks prior)
  • Respond promptly to customer emails and text messages
  • Manage appointment reschedules, cancellations, and follow-ups

Assistant to Closers

  • Confirm 25–40 appointments per week and ensure clients are fully briefed before their sessions
  • Conduct follow-up calls after sessions to ensure client satisfaction
  • Serve as the primary point of contact for clients throughout their entire journey
  • Ensure clients are prepared, informed, and satisfied upon receiving their final product

Experience and Proficiency

  • Excellent English communication skills (written and verbal)
  • Customer service or inbound call experience, either from a corporate setup or as a VA (required)
  • Experience using a database or CRM system is a strong plus
  • Strong attention to detail and commitment to providing high-quality client experiences
  • Ability to multitask and manage multiple communication channels efficiently

Job Type: Full-time

Pay: Php28, Php45,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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