Customer Support Associate

2 weeks ago

Work from Home, Philippines ZZ Connect Inc. Full time ₱1,680,000 - ₱2,160,000 per year

Zigzag is looking for a Customer Support Associate to join our client's team.

About our Client:

Our client is a fast-growing, tech-enabled company that helps businesses streamline their

networking experience through smart digital business cards and seamless onboarding

tools. We're passionate about delivering outstanding service and building long-term client

relationships.

About the Role

We're looking for a Customer Support Associate to join our remote team. This role is ideal

for someone with strong communication skills who enjoys solving problems and is eager

to learn the technical side of support. You'll be primarily handling email-based inquiries,

with occasional client-facing video calls to support onboarding with our US-based team.

Key Responsibilities

  • Respond to customer inquiries and issues via email in a professional and timely manner
  • Coordinate with the US team to support client onboarding sessions over video calls
  • Provide clear and concise product guidance to clients
  • Collaborate with internal teams to ensure customer satisfaction
  • Log and track support requests and feedback for continuous improvement

Qualifications

  • Excellent written and verbal communication skills in English
  • Comfortable speaking with clients on video calls
  • Strong attention to detail and organizational skills
  • Willingness to learn technical aspects of the product (training will be provided)
  • Ability to work independently in a remote setup
  • 2- 3 years of Customer Support or Customer Service experience

Work Environment

  • Remote: Fully work-from-home setup
  • Shift: Night shift to align with US business hours
  • Tools: Must have a reliable internet connection, a quiet workspace, and a functioning headset and webcam

Why Join our Client?

  • Be part of an innovative and growing global team
  • Gain exposure to an international customer base
  • Enjoy a supportive work environment that encourages growth and development

ZigZag is committed to building a diverse, inclusive, and equitable workplace.We

believe that talent knows no borders, and we welcome individuals from all backgrounds

to help us shape the future of work. Guided by transparency and agility, we foster an

environment where everyone is valued and empowered to thrive.

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Work from home

Application Question(s):

  • Do you have client onboarding experience?
  • How soon can you start?
  • How much is your expected salary package?

Work Location: Remote

  • Customer Support

    2 days ago

    Work from Home, Philippines Ninja Customer Care Inc Full time

    About the JobWe are looking for a Customer Support & Outbound Recovery Representative who enjoys helping people and can also do soft sales.You will be the first point of contact for our customers. You will answer questions, fix problems, and make sure every call shows our promise to give great service.You will handle:Inbound calls – customers calling us...

  • Junior IT Support Specialist

    1 week ago

    Work from Home, Philippines Touch Support Full time

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • Associate Manager, Technical Support

    2 days ago

    Work from Home, Philippines Red Hat Full time

    The Associate Manager, Technical Support is responsible for managing and guiding a team of technical support professionals who provide advanced diagnostic, troubleshooting, and technical support services for sophisticated systems, hardware, and software. The role provides mentorship and coaching to technical support associates to enhance problem-solving...

  • Customer Operations Associate

    1 week ago

    Work from Home, Philippines MOMOS Full time

    About Us:Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.Momos is the Customer Experience Management Platform for...

  • Billing Support Associate

    2 days ago

    Work from Home, Philippines CURSOR Full time

    We're seeking a highly motivated and skilled Billing Support Associate to join our growing team. We are looking for individuals who possess exceptional communication skills, coupled with a strong eye for detail, to provide outstanding support to our users regarding their accounts and subscriptions.ResponsibilitiesProvide best-in-class billing and account...

  • Customer Support

    11 hours ago

    Work from Home, Philippines Dr Balcony Full time

    About DrBalconyWelcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we've been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000...

  • Remote Customer Service Associate

    1 week ago

    Work from Home, Philippines Techcel Full time

    Tired of reading the same script all day? Looking for a remote job where you actually get to use your brain and solve problems?Welcome. We're looking for a sharp, self-starting CS Associate to join our team. This isn't a typical call center role. You'll be an investigator, a problem-solver, and a B2B liaison, all from the comfort of your home. The job is 80%...

  • Sales Support Associate, Remote,

    1 week ago

    Work from Home, Philippines People Matter PH Full time

    Please apply directly in the Job Ad, and share your updated CV (w/ active contact details). I'll send you the JD in response to your intent to apply.--SALES SUPPORT ASSOCIATE - US INSURANCE COMPANYReporting to: Sales Support ManagerOrtigas, Pasig City (near SM Megamall, Robinsons Galleria)Night shift, Weekends OffFull remoteJOB OVERVIEWYou will be...

  • Client Onboarding Specialist

    2 days ago

    Work from Home, Philippines Sirius Support Full time

    Client Onboarding Specialist- UK Real Estate TechnologyManage client relationships and drive adoption of real estate software solutions by onboarding new clients, providing ongoing support, and ensuring customer success through regular engagement.Full-Time Account ManagementWho We AreSirius Support is a fully-remote outsourcing organization that provides...

  • Account Manager- UK Real Estate

    2 days ago

    Work from Home, Philippines Sirius Support Full time

    Client Onboarding Specialist- UK Real Estate TechnologyManage client relationships and drive adoption of real estate software solutions by onboarding new clients, providing ongoing support, and ensuring customer success through regular engagement.Full-Time Account ManagementWho We AreSirius Support is a fully-remote outsourcing organization that provides...