Seasonal Customer Care Associate

6 days ago

Work from Home, Philippines PlanetArt Full time ₱683,360 per year

Seasonal Customer Care Associate

Company and Vision

PlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.

The company's brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe Visit to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Overview

PlanetArt is looking for a Seasonal Customer Care Associate as a contractor to support the company's Customer Care Department.

This is a remote, work-from-home position.

What You'll Do

  • Be the primary contact to external customers via phone, chat, and email
  • Ensure quality of all orders, including photo placement and spelling/grammar
  • Be dedicated to 100% customer satisfaction
  • Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
  • Other duties as assigned

What You Should Have

  • Excellent written and verbal communication skills
  • Friendly, bright and outgoing personality with a "can do" attitude
  • Internet savvy, general computer skills, and at least average typing skills (40wpm)
  • Preference for at least one-year customer service experience in a call center environment
  • Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
  • Reliable attendance
  • Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
  • Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

Work-from-Home Requirements

  • Own computer (Windows 10 or higher, at least 8GB RAM and at least Intel i5 or Ryzen 5 processor)
  • Noise-cancelling headset
  • Private, distraction-free environment
  • Reliable high-speed internet access (non-Wifi connection for computer)
  • Experience working from home in a Customer Service industry is preferred

Important Notes:

  • We prefer candidates who can be flexible with the final production schedule, which will be provided during the paid training period.
  • Please be aware that we use Hubstaff for time and screen tracking. If this is something you do not agree with, please do not submit an application.
  • We only use Wise to pay our contractors.
  • The rate for this position is 327 PHP per hour (equivalent to 56,680 per month)
  • This is only a temporary position for Q4 of November to December)

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