Hotel Reservations Associate

5 hours ago

Manila, National Capital Region, Philippines Oceanville Hotel and Spa Corporation Full time ₱228,000 - ₱252,000 per year

Manages booking requests for hotel rooms, handles inquiries, processes reservations, modifications, and cancellations, and provides excellent customer service. Key responsibilities include using the reservation system, providing information on rates and amenities, processing payments, and liaising with other departments like housekeeping to ensure guest satisfaction.

Key responsibilities:

  • Manage reservations: Process new bookings, modifications, and cancellations accurately via phone, email, or online systems.
  • Provide information: Answer guest questions about room availability, rates, hotel amenities, policies, and local attractions.
  • Handle customer service: Serve as a first point of contact, resolve issues, and ensure a positive and professional experience for guests.
  • Process payments: Verify credit card information, process deposits, and handle payments for reservations.
  • Upsell services: Promote additional services, upgrades, or packages to enhance guest stays.
  • Coordinate internally: Liaise with other departments, such as housekeeping, to ensure room readiness and guest needs are met.
  • Maintain records: Keep reservation files and customer data updated and accurate.
  • Prepare reports: Assist with preparing expected arrival lists and future room availability forecasts.

Skills and qualifications:

  • Excellent customer service and communication skills.
  • Proficiency with reservation management systems.
  • Strong attention to detail.
  • Sales and upselling skills.
  • Ability to work under pressure and handle multiple tasks.
  • A professional and courteous demeanor.

Job Type: Full-time

Pay: Php19, Php21,000.00 per month

Benefits:

  • Staff meals provided

Work Location: In person

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