Reservations Supervisor

2 weeks ago

Manila, National Capital Region, Philippines Admiral Hotel Manila - MGallery Collection Full time ₱900,000 - ₱1,200,000 per year

Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals

Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge

Job Types: Full-time, Permanent

Work Location: In person

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