EN - Reservation Supervisor

2 weeks ago

Manila, National Capital Region, Philippines MGallery Hotel Collection Full time ₱900,000 - ₱1,200,000 per year

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description
Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals

Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge

Qualifications
Your experience and skills include:

Guest focused personality is essential

Additional Information

Experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

  • Reservations Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Admiral Hotel Manila - MGallery Collection Full time ₱900,000 - ₱1,200,000 per year

    Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goalsMonitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximizedRespond to...

  • CSR Executive

    2 weeks ago

    Manila, National Capital Region, Philippines Dash Living Pte. Ltd. Full time ₱400,000 - ₱600,000 per year

    Job DescriptionSupport the Revenue Manager and Revenue Operations Supervisor to ensure the smooth operation of receiving reservations into the hotel.Act within SOP and meet SLA when responding to inbound reservation inquiries from all channels in a timely manner to meet company KPIs.Weekly alignment with stakeholders to ensure a five-star level of service to...

  • line cook

    2 weeks ago

    Manila, National Capital Region, Philippines FOODEE GLOBAL CONCEPTS Full time ₱250,000 - ₱350,000 per year

    As a Line Cook, you will be responsible for preparing and cooking food to the brand standards in a fast‐paced restaurant environment under FooDee Global Concepts. You will work on your designated station(s) and ensure that dishes are prepared with quality, consistency, efficiency and in compliance with food safety & hygiene standards. Key...

  • Global Project Billing Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Willis Towers Watson Full time ₱40,000 - ₱80,000 per year

    As a Project Billing Analyst you will be responsible for supporting the Billing Supervisor in managing the Billing Team, serving the North America, EMEA and APAC regions; and support others in the team to provide the business with correct invoices for their clients and ensuring that revenue is recognized according to policies.  You will also be expected to...

  • Global Project Billing Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines WTW Full time ₱40,000 - ₱80,000 per year

    DescriptionAs a Project Billing Analyst you will be responsible for supporting the Billing Supervisor in managing the Billing Team, serving the North America, EMEA and APAC regions; and support others in the team to provide the business with correct invoices for their clients and ensuring that revenue is recognized according to policies. You will also be...

  • Confirmations Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Goway Travel Full time ₱250,000 - ₱500,000 per year

    CONFIRMATIONS COORDINATORJob Type:Full TimeLocation:HybridReporting to:Confirmations Team LeadJob PurposeThe Confirmations Coordinator role works under INA Prime Solutions, Goway Travel Ltd.'s BPO line of business in Manila. In this role, you will play a crucial part in ensuring seamless travel reservation processes. This role supports the company's mission...

  • Crew Accommodations Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Corpay Full time ₱30,000 - ₱60,000 per year

    Crew Accommodations AgentJob DescriptionTheCrew Accommodations AgentatCORPAY's Airline Division – TA CONNECTIONSis responsible for managing and resolving all hotel and ground transportation booking activities for our clients' crew members. This role receives booking requirements primarily through our proprietary system CrewHub (CrewRez), as well as through...

  • Sales Manager

    1 week ago

    Manila, National Capital Region, Philippines Sheraton Hotels & Resorts Full time ₱1,000,000 - ₱2,000,000 per year

    Additional InformationJob Number Job CategorySales & MarketingLocationSheraton Manila Hotel at Newport World Resorts, 80 Andrews Avenue, Newport World Resorts, Metro Manila, Philippines, Philippines, 1309VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryContact appropriate individual or department (e.g., Sales, Data...

  • Cook

    1 week ago

    Manila, National Capital Region, Philippines Barbara's Foods, Inc. Full time ₱250,000 - ₱350,000 per year

    Job Title: CookLocation: Barbara's Heritage Restaurant – Intramuros, ManilaEmployment Type: Full-timeWork Schedule: 6-day work weekShift: Morning to evening (split between lunch and dinner service)About UsBarbara's Heritage Restaurant is a premier destination within Intramuros, Manila, known for its Filipino-Spanish cuisine, cultural performances, and...

  • Technical Account Manager

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Systems Full time ₱1,200,000 - ₱2,400,000 per year

    So, what's the role all about?Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing...