Service Associate

1 hour ago

Manila, National Capital Region, Philippines Shangri-La Group Full time ₱250,000 - ₱500,000 per year

SHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC.
A shared services company that services the Shangri-La Manila Properties

  • Makati Shangri-La
  • Edsa Shangri-La, and
  • Shangri-La at The Fort

We are hiring for a Service Associate -Concierge (Airport).
As a Service Associate -Concierge (Airport)., we rely you to:

  • To have complete knowledge of the operational systems at the Front Office.
  • To have knowledge of Shangri-La's standard operating policies and procedures for Concierge / Transportation department.
  • To have complete knowledge of Shangri-La's Programme e.g. Golden Circle.
  • Customer Delight and Retention Service Standards
  • Builds relationship with guests to delight and gain loyalty.
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel's policies and procedures.
  • Monitors all arriving flights and immediately advises the hotel for any delay or cancellation.
  • Monitors the availability of vehicles of duly accredited hotel limousine service and other back-up units at the airport.
  • Ensures that all guests' are met and provided with transportation to the hotel.
  • Maintains all quality standards and procedures from guest's arrival, up to guest's departure.
  • Ensures availability of amenities in the Shangri-La lounge and all hotel limousine vehicles.
  • Ensures and maintains the cleanliness of the Shangri-La lounge.
  • Maintains good relations International Airport authorities.
  • Contributes to the sale of rooms to incoming guests by offering hotel services for guests with no prior reservations and advises the hotel accordingly.

We Are Looking For Someone Who

  • Communicates and writes with fluency in English (as well as the local language)
  • Has a neat and pleasant appearance
  • Has a knowledge in database management and record keeping
  • Can be a positive role model
  • Is willing to work in flexible hours

If you are the right person, what are you waiting for? Click the apply button now

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