Operations Supervisor

JOB DESCRIPTION

Join our team as a PAG Processing Manager in the Project Approval Group (PAG) within Chase Mortgage Banking. Lead and support a team of PAG Processors to achieve productivity, quality, and customer satisfaction goals.

As a PAG Processing Manager within our dynamic team, you will be responsible for providing leadership, guidance, and support to PAG Processors. Your role will be pivotal in ensuring that our team meets and exceeds company standards for productivity, quality, and customer satisfaction. You will be tasked with implementing performance plans to achieve monthly and annual goals. Additionally, you will play a key role in developing the skills of your team through goal-setting, delegation, training, counseling, and performance management.

Job Responsibilities

• Oversee processors' timely collection and submission of project documents to PAG Underwriting.
• Ensure accurate and timely input of information in all applicable systems.
• Work closely with PAG Underwriting, Operations, and Sales Partners.
• Implement performance plans to achieve monthly and annual goals.
• Develop the skills of subordinates through goal-setting, delegation, training, counseling, and performance management.

Required Qualifications, Capabilities, and Skills

• Minimum 1 year of experience as a manager or supervisor.
• Minimum 2 years of experience in the mortgage lending business.
• Excellent analytical and decision-making skills.
• Strong verbal and written communication skills.
• Ability to communicate well in difficult situations.
• Strong negotiation skills.
• Strong computer skills, familiar with Microsoft Windows and Office software.
• Adhere to turn time commitments in a high-volume environment.
• Excellent teamwork orientation and ability to work independently in a fast-moving environment.

Preferred Qualifications, Capabilities, and Skills

• College 4-year degree preferred.

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.