Customer Service Supervisor

2 days ago

Fort Bonifacio, National Capital Region, Philippines IAN SMART ENERGY CORP Full time ₱1,500,000 - ₱2,500,000 per year

About the role

We are seeking an experienced and customer-focused Customer Service Supervisor to join our dynamic team at IAN SMART ENERGY CORP'. In this full-time role, you will be responsible for leading and developing our customer service team, ensuring exceptional service and driving customer satisfaction. Based in our Fort Bonifacio, Taguig City office, this position is a key part of our customer-centric strategy.

What you'll be doing

  1. Manage and oversee the daily operations of the customer service team, including scheduling, performance management and training
  2. Identify and implement process improvements to enhance efficiency and the overall customer experience
  3. Provide hands-on customer service support, handling complex inquiries and escalations
  4. Monitor key performance metrics and report on team and individual progress
  5. Foster a positive, collaborative team environment and provide coaching and development opportunities for team members
  6. Liaise with other departments to align on customer service initiatives and share feedback
  7. Ensure compliance with company policies and industry regulations

What we're looking for

  1. Minimum 5 years' experience in a customer service supervisory or team leader role, preferably within the energy or utilities sector
  2. Demonstrated ability to lead, motivate and develop a customer service team
  3. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
  4. Strong problem-solving and decision-making skills, with a focus on continuous improvement
  5. Experience in performance management and using data to drive process enhancements
  6. Proven commitment to providing exceptional customer service and achieving targets
  7. Adaptable to change and ability to thrive in a fast-paced environment

What we offer

At IAN SMART ENERGY CORP', we are committed to supporting our employees' growth and development. In this role, you will have opportunities to expand your skills and take on new challenges. We offer a competitive salary, generous leave entitlements, and a range of employee benefits to support your wellbeing. Our collaborative and inclusive culture ensures you'll be part of a team that values your contributions.

If you're excited about the prospect of leading a dynamic customer service team and contributing to the success of IAN SMART ENERGY CORP', we encourage you to apply now.

  • Customer Service Supervisor

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱360,000 - ₱480,000 per year

    About the roleWe are seeking a talented Customer Service Supervisor to join our dynamic team at Ian Smart Energy Corp'. In this full-time position based in Fort Bonifacio, Taguig City, Metro Manila, you will play a pivotal role in overseeing and enhancing our customer service operations. As a customer-centric leader, you will be responsible for driving...

  • Customer Service Supervisor

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱360,000 - ₱2,080,000 per year

    About the roleAs a CSR Supervisor at IAN SMART ENERGY CORP', you will play a crucial role in leading and developing a team of Customer Service Representatives. This full-time position is based in our office in Fort Bonifacio Taguig City Metro Manila, where you will be responsible for ensuring exceptional customer service and driving team performance.What...

  • Customer Service Supervisor

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines ALPHA CENTURY CONSULTANCY INC. Full time ₱800,000 - ₱1,200,000 per year

    Work setup: Full time onsite, based in BGC 'Industry: iGamingKey ResponsibilitiesDevelop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution...

  • Customer Service Head

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines Uptitude Training Corporation Full time ₱900,000 - ₱1,200,000 per year

    Role and Responsibilities:· Develop and implement daily schedules, shift plans, and manpower allocation for the customer service team to ensure operational continuity and service efficiency.· Monitor key customer service performance indicators (such as response time, customer satisfaction, and resolution rate), promptly identify issues, and implement...

  • Customer Service Representative

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱288,000 per year

    Position: Customer Service RepresentativeLocation: BGCWork Arrangement: Onsite 100%Shift: Night ShiftJob Description:We are seeking a Call Center Representative for a Healthcare Account. The role involves assisting members and patients with their healthcare-related inquiries while ensuring excellent service and compliance with healthcare standards. The ideal...

  • Retail Supervisor

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines PYC Foods Corporation Full time ₱250,000 - ₱500,000 per year

    Job Summary:PYC Foods Corporation - One World Deli is looking for a results-driven and customer-focused Retail Supervisor to oversee daily store operations, ensure excellent customer service, and lead the store team in achieving sales targets. The ideal candidate should have prior supervisory experience in the food and retail industry and a passion for...

  • Assistant Store Supervisor

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines BEBANG ENTERPRISE INC Full time ₱240,000 per year

    Key Responsibilities:Support the Store Supervisor in overseeing the daily operations of the restaurant.Supervise team members during shifts, ensuring excellent customer service and food quality.Lead by example in delivering outstanding service and adhering to company standards.Assist with employee scheduling, training, and performance monitoring.Address...

  • Customer Service Representative

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Tata Consultancy Services (TCS) Full time ₱420,000 per year

    Job Description:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring customer satisfaction. You will handle inbound calls, emails, and chat messages, assist with product or service...

  • Customer Service Staff

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines MC HOME DEPOT Full time ₱150,000 - ₱250,000 per year

    Job Summary:The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.Job Specification:o Educational AttainmentPreferably, but not necessary,a graduate of secondary education or...

  • Customer Service Representative

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱216,000 - ₱240,000 per year

    We are looking for enthusiastic Customer Service Representatives to join our growing team. You will be responsible for handling customer inquiries, resolving concerns, and providing outstanding service through inbound and outbound calls, email, or chat support.As a CSR, you will play a key role in ensuring customer satisfaction by delivering accurate...