Operations Director

5 days ago

Fort Bonifacio, National Capital Region, Philippines Everise Full time ₱2,000,000 - ₱2,500,000 per year
Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

Position Purpose:
The Director - Operations is responsible for the daily oversight of the Operations to achieve Client deliverables through high performance teams. The Director's role is that of a coach and leader while holding his or her team accountable to ensure for the performance delivery.

Job Requirements:

  • Monitor, track and evaluate Operation's performance based on pre – determined Key Performance Indicators (KPI's) and provide personal ongoing support and feedback to Managers to ensure all client deliverables are met and Everise standards are adhered to

  • Be a regular presence on the production floor and actively interact with Managers, supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly

  • Create an environment that makes Everise an employer of choice in the local market

  • Manage functional direct and dotted-line areas to include Human Resources, Recruitment, Training, Quality, Technology, Facilities and Security to insure that local expectations are clear and deliverables are met

  • Coordinate with Functional Heads to ensure that underperforming Managers meet expectations through the creation and implementation of written action plans

  • Responsible for upward and downward communication both internally and as required to the client

  • Participate in associate and supervisor selection and interviewing process

  • Interact with clients demonstrating engaged leadership and detail orientation

Qualifications:

  • 8–10 years of experience in a call center/BPO environment, with at least 2 years as an Operations Director

  • Strong background in managing healthcare programs within BPO/call center operations

  • Proven ability to perform effectively under high pressure

  • Quick thinker with strong decision-making skills

  • Excellent interpersonal and communication abilities

Protect yourself against job application fraud -

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

  • HR Director

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines International Workplace Group Full time ₱2,500,000 - ₱6,000,000 per year

    About the companyInternational Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to...

  • Client Services Director

    3 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Everise, Inc. Full time

    Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5...

  • Senior Legal Operations Analyst

    4 days ago

    Fort Bonifacio, National Capital Region, Philippines Analog Devices Full time ₱900,000 - ₱1,200,000 per year

    About Analog DevicesAnalog Devices, Inc. (NASDAQ:ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...

  • Associate Analyst, Channel Operations

    4 days ago

    Fort Bonifacio, National Capital Region, Philippines Analog Devices Full time ₱900,000 - ₱1,200,000 per year

    About Analog DevicesAnalog Devices, Inc. (NASDAQ:ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...

  • Senior Embedded SW Engineer

    4 days ago

    Fort Bonifacio, National Capital Region, Philippines Analog Devices Full time ₱1,200,000 - ₱2,400,000 per year

    About Analog DevicesAnalog Devices, Inc. (NASDAQ:ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...

  • Associate Accountant, Credit

    4 days ago

    Fort Bonifacio, National Capital Region, Philippines Analog Devices Full time ₱900,000 - ₱1,200,000 per year

    Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality...

  • Temporary Specialist, Service Center

    4 days ago

    Fort Bonifacio, National Capital Region, Philippines Analog Devices Full time $600,000 - $9,000,000 per year

    Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality...

  • FA Team Manager

    4 days ago

    Fort Bonifacio, National Capital Region, Philippines International Workplace Group Full time $104,000 - $130,878 per year

    About the companyIWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.Our...

  • Client Services Director

    2 weeks ago

    Bonifacio, Philippines Everise, Inc. Full time

    Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5...

  • Manager, Operational Risk Management

    1 week ago

    Bonifacio Global, Metro Manila, Philippines American Express International Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Manager, Operational Risk Management#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest Group At American Express, our culture is built on a...

  • Senior Talent Acquisition Specialist

    1 week ago

    Bonifacio Global, Metro Manila, Philippines PHILTECH INFO. SERVICES INC. Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Senior Talent Acquisition Specialist is responsible for managing the end-to-end recruitment process, including sourcing potential candidates, sending recruitment communications, screening resumes, and assessing candidate suitability through interviews and examinations. This role plays a key part in ensuring the organization attracts and hires...

  • Digital Marketing Manager

    4 days ago

    Bonifacio Global, Metro Manila, Philippines One Visaya Gaming Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a skilled and detail-oriented Digital Marketing Account Manager to join our internal marketing team. This role is not client-facing but plays a critical part in executing and coordinating in-house digital marketing initiatives, ensuring that strategic plans are translated into effective, measurable actions.The ideal candidate has a strong...

  • IT Project Manager

    4 days ago

    Bonifacio Global, Metro Manila, Philippines DFNN, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Are You Our Next Project Leader? Join DFNN Inc. as a Project ManagerAre you a natural problem-solver who thrives in fast-paced environments? Do you enjoy leading teams, managing timelines, and turning plans into successful outcomes?If yes, DFNN Inc. wants YOU on our teamAt DFNN, we're more than just a company — we're a pioneer in digital transformation in...