E-commerce Supervisor

4 days ago


Fort Bonifacio, National Capital Region, Philippines One Outsource Direct Corporation Full time ₱1,200,000 - ₱1,800,000 per year

ABOUT OODC

At One Outsource, our mission is to provide innovative end-to-end business process solutions for our clients' every need. Our experienced team has been dedicated to delivering client success every day for over 20 years.

DUTIES AND RESPONSIBILITIES

Account Management & Operations

  • Manage and optimize product listings, pricing, and promotions across TikTok Shop, Shopee, Lazada, and Shopify.
  • Ensure timely uploads, deal submissions, and campaign execution.
  • Support account negotiations with category managers if needed.
  • Maintain and update the e-commerce marketing calendar in coordination with internal teams.
  • Willing to adjust working schedule for live selling events or other e-commerce activities, especially during evenings.
  • Create invoices for customer orders as needed.
  • Assist with legwork or cross-functional tasks related to e-commerce during manpower shortages.

Reporting & Analytics

  • Submit daily, weekly, and monthly reports to the E-Commerce Manager, including:
  • Sales performance and revenue tracking
  • Order status and fulfillment (e.g., placed, shipped, cancelled)
  • Inventory monitoring (e.g., low stock, fast- and slow-moving SKUs)
  • Ad performance (Meta, TikTok, Shopee, Lazada)
  • Campaign/voucher effectiveness
  • Website and marketplace traffic, conversion, and abandoned carts
  • Customer reviews and feedback summaries
  • Provide data-driven insights and recommendations to support performance improvement.

Marketing & Digital Execution

  • Work with the marketing and creative teams to launch campaigns and promotions.
  • Run or support ad campaigns using Meta Ads Manager and marketplace ads.
  • Execute email marketing campaigns and assist in newsletter development.
  • Monitor visibility on platforms (banners, in-app placements, keywords, etc.).
  • Stay updated on platform algorithm changes, trends, and competitor activity.

Customer Experience & Fulfillment

  • Handle customer concerns, product feedback, and inquiries to improve retention and satisfaction.
  • Ensure accurate product listings including SKU, pricing, images, and descriptions.
  • Oversee day-to-day inventory management and fulfillment tracking.
  • Coordinate closely with the warehouse team to ensure:
  • Orders are picked, packed, and shipped on time
  • Inventory counts are accurate and synced across platforms
  • Returns, restocks, and discrepancies are resolved quickly

QUALIFICATIONS

  • 1-5+ years of experience in e-commerce, preferably in skincare, fashion, or FMCG.
  • Strong knowledge of Shopify, Shopee, Lazada, TikTok Shop, and other e-commerce platforms.
  • Familiar with tools such as Meta Ads Manager, Google Analytics, Klaviyo, or email platforms.
  • Strong analytical and reporting skills; confident interpreting sales and marketing data.
  • Excellent written and verbal communication skills.
  • Team player with leadership potential and problem-solving mindset.
  • Ability to multitask in a fast-paced, high-growth environment.
  • Committed to achieving individual KPIs and contributing to the team's overall sales targets.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Application Question(s):

  • What's your expected salary?

Experience:

  • E-Commerce Supervisor: 2 years (Preferred)

Work Location: In person



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