Business Support Assistant

5 days ago


Manila, National Capital Region, Philippines Willis Towers Watson Full time $104,000 - $130,878 per year

The Role

Client Focus

  • Perform day-to-day HR Services operations pertain to Tier 1 Global HR Services and Tier 1 country-specific processes
  • Ensure adherence to identified service level standards and metrics
  • Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
  • Assists with maintaining accurate employee records including associate personal files
  • Participate in ad hoc projects pertain to Human Resources and/or office-wide issues

Teamwork

  • Follow the defined processes in HR Services
  • Participate in  process efficiency, monitoring of workload, and the implementation of continuous improvement projects
  • Identify the potential for better team efficiencies and collaborate with the leader on their implementation

Integrity

  • Responsible for keeping employee data accuracy and privacy
  • Facilitate correct data entry for the new hires and keep the data records for the existing employees, and put the changes to the HRIS

Respect

  • Sharpen expertise and deep knowledge of HR issues to gain credibility in different areas
  • Enrich the processes and the value-added services for the internal customer

Excellence

  • Facilitate professional excellence through quality delivery of HR Services tasks, expertise in process mapping and process designing

The Requirements

  • At least Third-year college students taking up a degree in human resources, business, or related field preferred
  • Strong written and verbal communication skills
  • Ability to plan and prioritize workload
  • Ability to use own initiative but work under instruction as required
  • Ability to work as part of a team and alone with a 'can do' attitude
  • Maintain good working relationships with colleagues across HR
  • Ability to provide a high-standard of customer care
  • Methodical and organized approach
  • Quick Learner and self-motivated
  • Flexible and Adaptable to Changes
  • Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook, and an interest in enhancing these skills
  • Must be amenable to NA shift


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