Post-Settlement Officer

1 week ago

Manila, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time ₱900,000 - ₱1,200,000 per year

Official role title: 
Transactional Processing Support Officer

 
About the Role

Are you passionate about delivering top-notch customer service and ensuring smooth loan operations? As a 
Transactional Processing Support Officer for Australian Mortgage
, you'll support the Account Manager with day-to-day processing, helping to meet SLAs and provide exceptional service. You'll play a key role in managing loan transactions, maintaining compliance, and assisting borrowers with their servicing needs.

 
Who We Are

At GBSS, we're not your average offshoring—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

 
What You'll Be Doing:

  • Process loan transactions
     including borrower payments, direct debits/credits, loan variations, repayment changes, and rate adjustments with accuracy and timeliness.
  • Maintain and update loan records
     to reflect security updates, loan advances, and other critical changes throughout the loan lifecycle.
  • Support arrears management
     by assisting with overdue account monitoring and actioning related tasks to minimize delinquency.
  • Respond promptly to customer and borrower inquiries
    , ensuring efficient issue resolution and high service quality.
  • Ensure compliance with policies and regulatory standards
    , while meeting SLAs and participating in training to stay aligned with industry best practices.

 
About You:

  • At least 1 year of experience
     in lending or residential mortgage processing; familiarity with the Australian mortgage market is a strong advantage.
  • Strong customer service skills
     with a client-focused mindset and the ability to communicate clearly and professionally.
  • Excellent attention to detail
     to ensure accuracy and compliance across all loan servicing tasks.
  • Tech-savvy with intermediate proficiency
     in MS Excel, Word, and Outlook to manage daily workflows efficiently.
  • Self-driven and adaptable
    , with a proactive approach to learning, meeting deadlines, and working independently in a fast-paced environment.

 
Why Join Us?

  • HMO benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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