Communication Skills Trainer

16 hours ago

Pasig, National Capital Region, Philippines Coronis Health Full time ₱900,000 - ₱1,200,000 per year

The Learning & Development Foundation Skills Trainer is a role within the Human Resources Group specifically under the Learning & Development Team, supporting both L&D and its Communication & Values Training teams. The primary functions of the C&VT Trainer are but not limited to:

1. Developing Training Programs

  • Proactively lead/assist in designing and delivering training sessions focused on communication skills, culture awareness and sensitivity.

2. Assessing Needs

  • Evaluate the communication and cultural competency needs of teams or individuals to tailor programs effectively.

3. Training Delivery

  • Conduct training on topics but not limited to American culture, grammar and pronunciation, customer service, and assertiveness communication.

4. Creating Resources

  • Develop manuals, online modules, and other materials to support learning.

5. Monitoring & Tracking Performance

  • Assess the impact of training sessions and refine programs based on feedback.

6. Model & Promote Inclusivity

  • Encourage open dialogue about cultural differences and foster an inclusive environment.

Qualifications:

  • At least two (2) years in a corporate role within the BPO industry
  • At least six (6) months of experience in customer-facing/interaction roles, excellent command of the English language, written and verbal.
  • Bachelor's Degree preferred
  • Strong Communication and Interpersonal Skills
  • Strong Organizing Skills
  • Exposed to Adult Learning Principles and Practices
  • Advanced Instructional Design Skills
  • Advanced Report-Writing Capability and Data Storytelling
  • Basic Facilitation and Presentation Abilities
  • Adaptability and Flexibility
  • Patient and Enthusiastic
  • Resilient and Open to Learning
  • Reliable and Professional
  • Must be willing to work on a hybrid setup in Ortigas, Pasig City.

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