Trainer for BPO

1 week ago

Pasig, National Capital Region, Philippines Vericom Inc. Full time $70,000 - $120,000 per year

BPO Trainer – Key Responsibilities

Training Delivery: Conduct onboarding and refresher sessions for new and existing employees, utilizing various instructional methods to enhance learning.

Curriculum Development: Create and update training materials to ensure alignment with current processes and industry standards.

Performance Evaluation: Assess trainee progress through quizzes, role-plays, and practical exercises, providing constructive feedback to foster improvement.

Needs Analysis: Collaborate with management to identify skill gaps and design targeted training programs to address them.

Ongoing Support: Provide mentorship and coaching to employees, ensuring continuous development and adherence to quality standards.

Education: Bachelor's degree in Education, Human Resources, Business, or a related field.

Experience: At least 2 years in training and development within a BPO industry.

Skills: Excellent communication, presentation, and organizational abilities.

  • Minimum Qualifications: BPO Trainer – Key Responsibilities

Training Delivery: Conduct onboarding and refresher sessions for new and existing employees, utilizing various instructional methods to enhance learning.

Curriculum Development: Create and update training materials to ensure alignment with current processes and industry standards.

Performance Evaluation: Assess trainee progress through quizzes, role-plays, and practical exercises, providing constructive feedback to foster improvement.

Needs Analysis: Collaborate with management to identify skill gaps and design targeted training programs to address them.

Ongoing Support: Provide mentorship and coaching to employees, ensuring continuous development and adherence to quality standards.

Education: Bachelor's degree in Education, Human Resources, Business, or a related field.

Experience: At least 2 years in training and development within a BPO industry.

Skills: Excellent communication, presentation, and organizational abilities.

At the heart of our company lies a bold vision: to become the trusted, go-to provider of reliable and flexible business process outsourcing (BPO) services across Southeast Asia. We aim to be the leading partner for international businesses seeking to establish or expand their operations in the region—offering not just support, but true strategic collaboration. Our foundation is built on four key pillars: Trust, Efficiency, Quality, and Tailored Service. These values are not just words—they are deeply embedded in our culture and serve as guiding principles in everything we do. They inform our decisions, shape our processes, and define how we engage with both our clients and our team. Trust ensures transparency and accountability in our partnerships. Efficiency drives us to streamline operations and deliver measurable results. Quality is reflected in the standards we uphold in every project, while Tailored Service guarantees that every solution is crafted to fit each client's unique needs. Together, these pillars guide our journey and define our identity—not only as a service provider, but as a long-term partner invested in our clients' growth and success.

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